ProOrder Window gone today

• 06/05/2016 at 11:41 AM #8819
  markouk

  Normally on a Sunday I tune up my strategies but the ProOrder Window is missing when I login to ProRealTime today. Where did it go, is it down for maintenance or something? I’ve checked my account settings and it is still enabled etc. It’s not even an option in the Display Menu see attached photo.

  

  markouk

  Participant

  Topics: 8

  Replies: 22

  Been thanked: 0 times
  06/05/2016 at 11:57 AM #8822
  Yannick

  Hi

  I have the same problem and I contact IG without answer…..

  

  Yannick

  Participant

  Topics: 13

  Replies: 106

  Been thanked: 28 times
  06/05/2016 at 1:59 PM #8828
  Nicolas

  Hi, i’m not aware of any update today, but I know that sometimes upgrade are made on Sunday. I think that ProOrder will come back today in a few hours, don’t worry.

  

  Nicolas

  Keymaster

  Topics: 81

  Replies: 20863

  Been thanked: 4773 times
  06/05/2016 at 2:35 PM #8831
  grizzly

  Same here!

  In the tech window – it says there is an plug in error. I presume your getting the same ?

   

  

  

  grizzly

  Participant

  Topics: 5

  Replies: 57

  Been thanked: 16 times
  06/05/2016 at 3:44 PM #8836
  markouk

  Well at least it’s not my pc that is playing up. Still not working but I would imagine (hoping) it’ll be ok by 2100.

  

  markouk

  Participant

  Topics: 8

  Replies: 22

  Been thanked: 0 times
  06/05/2016 at 5:04 PM #8837
  markouk

  And we are back 🙂

  

  markouk

  Participant

  Topics: 8

  Replies: 22

  Been thanked: 0 times
  06/05/2016 at 5:07 PM #8838
  DerPat

  Hello,

  I talket to a support guy from IG. They have some technical errors between IG and prorealtime. They have a technician there and want to fix it by today evening. Hope they do and don’t mess up my automated orders.

  Best
  Patrick

  

  DerPat

  Participant

  Topics: 0

  Replies: 4

  Been thanked: 0 times
  06/05/2016 at 5:14 PM #8839
  markouk

  Thanks Patrick, yes after just loging back in there still seems to be some problems. Things are not quite as they should be.

  

  markouk

  Participant

  Topics: 8

  Replies: 22

  Been thanked: 0 times
  06/05/2016 at 7:05 PM #8844
  markouk

  All is well now….anyone else agree?

  

  markouk

  Participant

  Topics: 8

  Replies: 22

  Been thanked: 0 times
  06/05/2016 at 8:35 PM #8848
  Nicolas

  Yes everything’s ok now. ProOrder is back! 🙂

  

  Nicolas

  Keymaster

  Topics: 81

  Replies: 20863

  Been thanked: 4773 times
  06/05/2016 at 10:37 PM #8853
  manel

  Seems like they haven’t quite fixed the technical errors as yet. It disappeared for 5 mins just now, now it’s back again. Everything else on PRT is updating fine, it’s just ProOrder that keeps disappearing.

  

  manel

  Participant

  Topics: 5

  Replies: 262

  Been thanked: 121 times
  06/06/2016 at 6:09 AM #8858
  markouk

  I wonder if it just a Java problem but the code is working fine behind the scenes?

  

  markouk

  Participant

  Topics: 8

  Replies: 22

  Been thanked: 0 times
  06/06/2016 at 6:22 AM #8859
  markouk

  Yep, it’s still a little suspect. For example I was able to search for Oil – US Crude (SEP-16), see the chart and attempt an order. The order was rejected because “the market I have requested is longer online”. Is that normal?

  

  markouk

  Participant

  Topics: 8

  Replies: 22

  Been thanked: 0 times
• Author
  Posts