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03/23/2018 at 6:45 PM #66200
Pierre

Hi,

When you send a message through the platform (or via email) with an account on ProRealTime Software / ProRealTime Trading / IG Sponsored by ProRealTime :

  • We generally respond to your email within 2 business days
    OR
  • We send you an acknowledgment including a reference number if we need to do further investigations.

 

Please note however that if you have a direct IG account (which seems to be the case), we DO NOT receive the messages you send through the platform. They are received by the IG support team* which takes care of your request.

Regards,

Pierre

* We can only access these messages in case the IG support team asks us for technical assistance regarding your request (it is the case for example for most questions related to Automated Trading). Even in this case, we address our analysis to IG, which then replies to you.