Despair

IMPORTANT – SETTING IN PRT: Menu – Trading Options – Automatic Trading (tab) – tick “Remain open”.
This will ensure the position stays open even if you close the strategy.

When it happened to me I could not close the position manually. (may be one can force stop it through IG web interface platform)
The strategy did not open any new trades while that one position was hanging in there with it’s lost SL/TP.

After I stopped the strategy the position stayed open.  PRT platform saw the open position as a manual opened position which I then added SL/TP manually.
After I started the strategy again it opened new positions as supposed to while the previous ‘broken’ one was still running as manual entry.

As for reporting an issue –
Some days one is just not in the mood to go through reporting and waiting for feedback/reply and you find a work around. You say to yourself you will log a software bug case when it happens again.