Hello,

In order to allow us to analyze your platform, please send us a technical report by following these instructions:

• As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
• Click on “Technical support”
• Select “Code”
• Give as many details as possible, explain the issue you are having in the text box and mention the name of the code you are referring to.
• Click “Send report”

This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

Regards,

Carine