God knows. I will have to write to them AGAIN. It is just very tiring if you wait a week or so for a reply and then something like this. Also PRT told me (after again waiting for a reply for a week or so) first that I have to contact IG (my executing broker) to ask for a refund but IG answered now clearly that I shall contact PRT regarding the refund. Not nice to be send back and forth. 🙁