@GraHal there are too many variables to consider in regards to % of discrepancy. I nevertheless find it acceptable for the time being.

This is one of the reasons I asked for a copy of the support ticket being emailed to the user/client to be implemented so that support requests are more accountable and trackable. However as @Pierre from PRT has advised and I can confirm, IG don’t want to implement this due to some “privacy issue” but IG are working on a potential work around solution for a copy to the client.  If these 2 companies can’t trust each other one has to wonder? And I don’t accept some GDPR legislation story because approval to share information can be provided. I’ll keep pressing them to implement this and so should others 🙂

Erroneous and spurious data is unacceptable and there should be someone at IG who is quality controlling the data but seems like there isn’t.