(I did reply to your question GraHal but just coming back on here can see there is no reply – was referring to the attachment in previous post about external source affecting the trade aka manually editing/closing the trade in IG Dashboard and yes I know about that/have done it before but on this occasion where everything froze up/stuck stopping I had not done anything in the dashboard… anyway…)

Just got off the phone with Christi – very decent bloke very frank and thorough conversation no red faces 😉 – bottom line is along the line of things can definitely be improved with the ticketing system/client communication and that basically there are issues (as to be expected) between IG and ITF in determining where any particular issue is occurring and… well… it is challenging… but although intentions are good in that regard with recent ESMA changes coming into force it has been all hands to the pump at IG in that direction so some things have had to take a back seat – I am fine with and understand that and see that as good honesty and gives me more faith than anything negative

Was lots more discussed but that is it in a nutshell however I also suggested in terms of trying to take things forward they (IG and even ITF) fire up IG PRT and chuck in some strategies and see for themselves the errors that we encounter and get one step ahead of the game and I think this may start happening – I offered any number of strategies they might want to experiment with but first up I suggested they try Vonasis’ beyond simple daily strategy that is not working so perhaps there will be some news for you soon Vonasi…