Forums ProRealTime English forum ProRealTime platform support Strategies stopped due to rejected orders – lack of info Reply To: Strategies stopped due to rejected orders – lack of info

#96505

Hello everyone ! I inform you of the following problems that occurred this weekend:

– DEMO ACCOUNT: all positions have been closed on the IG instrument dashboard. But the positions remain open in Proorder. They continue their lives in an orphan way. So I stopped everything in ProOrder and restarted manually.

– REAL ACCOUNT: There are some weird things happening. I have STOP and LIMIT (take profit) that have disappeared on some of my open positions. Wanting to add a STOP and LIMIT I have the algorithms that stopped in ProOrder. For now I am manually in orphan positions and I wait a little before relaunching.

For all these problems I did not receive any e-mail warning (the function is activated in ProRealTime).

Do you think these problems are due to the migration of IG UK to IG Europe?