1/4 Hour Units of Time

• 07/06/2020 at 3:31 AM #138505
  StrongRobert

  Hi Guys,

   

  On the daily chart i can see the 25 to 1,500 units.

  On the 1 to 4 hours I can only see 400 units back in time.  Anyone else had this issue or know how to solve it ?

   

   

  Thank You

  Robert

  

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  07/06/2020 at 9:11 AM #138537
  GraHal

  Close Platform and login again and then if the same Issue  … tell us which Market and I will try on my Platform for you.

  

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  07/09/2020 at 1:40 PM #138843
  StrongRobert

  Hi,

   

  Thank you for your reply. I have tried that several times. I am using PRT to trade currency pairs I am experiencing it on all pairs. V10.3 Broker IG.

   

   

  Thank You

  Robert Strong

  

  StrongRobert

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  07/09/2020 at 1:59 PM #138845
  GraHal

  You are selecting the Units as attached …Yes?

  

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  07/09/2020 at 2:07 PM #138847
  StrongRobert

  Yes sir!

  

  StrongRobert

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  07/09/2020 at 2:48 PM #138852
  GraHal

  StrongRobert wrote:

  On the 1 to 4 hours I can only see 400 units back in time.

  400 units isn’t even a selectable value so how are you getting 400 units?

  Please post a screen shot of what you have selected and what you are seeing.

  

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  07/09/2020 at 3:34 PM #138858
  StrongRobert

  Same chart all I changed was the 4 hour time increment to 1 day. Please let me know if anything else would help.

  

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  07/09/2020 at 5:03 PM #138864
  GraHal

  Might sound daft, but just click the little magnifier at the red arrowhead on attached and tell us if it makes any difference?

  On the face of it I can’t see why you are only seeing 400 units at 4 hour TF … apart from above?

  

  GraHal

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  07/09/2020 at 5:16 PM #138866
  GraHal

  Ooops forgot the screen shot

  Red arrowhead … bottom right hand corner

  

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  07/22/2020 at 6:10 PM #139893
  RafaelN

  Dear Robert,

  In order to allow ProRealTime to analyze your platform, please send us a technical report following these instructions:

  • As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
  • Please assure that the window concerned by this issue is open.
  • Click on “Technical support”
  • Choose the category (e.g. “Data” for a spike)
  • Select the concerned window in the drop-down menu.
  • Giving as much detail as possible, explain the issue you are having in the text box.
  • Click “Send report”

  This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

  Thanks in advance,

  

  RafaelN

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