43 Algos Stopped – Due to an Error!

• 03/24/2025 at 12:43 PM #245201
  GraHal

  Anybody else get this on Demo Account … ALL / 43 running Algos stopped (see image 1) with error message ‘Due to an Error’.

  Trades remained open as manual trades (see image 2).

   

  

  GraHal

  Participant

  Topics: 219

  Replies: 8967

  Been thanked: 2262 times
  03/24/2025 at 12:46 PM #245205
  JS

  https://www.prorealcode.com/topic/system-wurde-heute-angehalten/

  2 users thanked author for this post.

  Iván, GraHal

  

  JS

  Participant

  Topics: 27

  Replies: 1961

  Been thanked: 1027 times
  03/24/2025 at 12:51 PM #245206
  GraHal

  I got all my Systems started again no problem … all is ‘calm once again’ for now anyway!

  1 user thanked author for this post.

  Iván

  

  GraHal

  Participant

  Topics: 219

  Replies: 8967

  Been thanked: 2262 times
  03/24/2025 at 12:53 PM #245207
  JS

  This is about a “live” system where I found out on Sunday evening that it had been stopped due to an “internal error”, but the position was still open…

  

  JS

  Participant

  Topics: 27

  Replies: 1961

  Been thanked: 1027 times
  04/02/2025 at 8:16 PM #245536
  Anjuna Marine

  Yes, I had this on two of my live Spread Betting accounts. There was an error on 24 March at 12:15 BST (UK). PRT and IG tell me they have fixed the problem. It left me in a mess as all of my positions were left open and unmanaged. They’re discussing reimbursement for the losses as I had many trades left open, unmanageable, and in the red. They would eventually have returned to profit if the code was still running.

  1 user thanked author for this post.

  JS

  

  Anjuna Marine

  Participant

  Topics: 3

  Replies: 12

  Been thanked: 15 times
  04/02/2025 at 8:39 PM #245537
  JS

  What bothers me the most is that PRT says nothing about this…

  This is ‘live trading’…

  How is it possible that positions remain open without any warning?

  Very concerning and unprofessional…

  

  JS

  Participant

  Topics: 27

  Replies: 1961

  Been thanked: 1027 times
  04/02/2025 at 8:49 PM #245539
  GraHal

  Anjuna Marine wrote:

  positions were left open and unmanaged

  Wow, bad!, I sympathise.
  Which option did you have enabled in Settings, see attached.

   

  

  GraHal

  Participant

  Topics: 219

  Replies: 8967

  Been thanked: 2262 times
  04/15/2025 at 8:37 PM #245937
  Anjuna Marine

  I have ‘Remain open’ selected. I prefer this because in the past I’ve accidentally stopped a system, and didn’t want my positions to close – but I’ll probably change it back to default now.

  My justification to PRT is that this setting is designed for cases like manual trade intervention or a system code failure. If the issue is a platform failure, then it’s completely out of my control, and I believe losses should be reimbursed on that basis.

  So far, support have been very professional and thorough, but we haven’t yet reached a final conclusion.

  1 user thanked author for this post.

  GraHal

  

  Anjuna Marine

  Participant

  Topics: 3

  Replies: 12

  Been thanked: 15 times
• Author
  Posts