Alerts not triggering!

• 03/11/2019 at 11:55 PM #93405
  Pleidian

  Hi I am getting into setting alerts for extremely accurate entry confirmation( manual trading) and i am noticing that alerts are not triggering. Just simple alerts like moving average crosses and a close beyond a support or resistance line.

  Has anyone else had this problem? Or is this just another attempt by IG to limit the traders profits?

  

  Pleidian

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  03/12/2019 at 2:15 AM #93412
  Pleidian

  See the recent post by sfiqbil… he/she has the same problem…..

  

  Pleidian

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  03/12/2019 at 5:56 PM #93481
  itziar

  Dear Pleidian,

  In order to allow us to analyze your platform, please send us a technical report following these instructions:

  • As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
  • Please assure that the window concerned by this issue is open.
  • Click on “Help center”, then on “I have a technical problem”
  • Choose the category (e.g. “Data” for a spike)
  • Select the concerned window ot the impacted instrument in the drop-down menu.
  • Giving as much detail as possible, explain the issue you are having in the text box.
  • Click “Send report”

  This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

  Thanks in advance,

  Itziar

  ProRealTime

  

  itziar

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  ProRealTime

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  03/20/2019 at 12:03 AM #94101
  sfiqbal

  Hello , thanks for the information about how to get help. But thiis is not a occasional  problem.

  This is an ongoing issue with a platform. It would be nice if this can be addressed where if this is a known issue of if there is a workaround ?

  In short the simple alert on the indicator never works. I have tried hundred times over the years.

   

  Please see the screenshot attached   The alert value passes but the alert did not get triggered.

  What i have noticed is that when i create the alert ,  the current alert value in the alert status windows never gets updated as the time passes. And this causes

  alert to not get triggered.  This must be a known issue and there must be a fix for this.

   

   

  

  sfiqbal

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  03/21/2019 at 12:15 AM #94224
  Pleidian

  Today another alert did not trigger….USD/CNH 80ema cross above a 30 ema plus a price cross below a level….hello PRT???

  

  Pleidian

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  03/21/2019 at 7:39 AM #94230
  Vonasi

  Pleidian wrote:

  Today another alert did not trigger….USD/CNH 80ema cross above a 30 ema plus a price cross below a level….hello PRT???

  Pleidian – please try not to double post. You have written something almost identical in another topic on an almost identical subject. Double posting just wastes the time and efforts of those trying to help. Posting twice never speeds things up! It is better to just reply in one thread and post a link to the other thread if you feel it is relevant rather than double post. This way one thread can be left to die and all the conversation on the problem concentrated in one forum topic.

  

  Vonasi

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