…and here we go again.

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  • 06/02/2018 at 9:42 AM #72020
    Despair

    And again PRT is stopping all my strategies with open positions (all in profit). One got to love this.

    But I will follow Grahals example on this one, I will not even report it to PRT because they don’t answer anyway. Sigh…

    06/02/2018 at 9:51 AM #72024
    robertogozzi

    I think it’s because when you earn too mauch they don’t want to go bankrupt, when you lose too much they don’t want YOU to go bankrupt!

    2 users thanked author for this post.
    avatar Despair, avatar GraHal
    06/02/2018 at 9:56 AM #72025
    Vonasi

    You should report it. I had one strategy that did that stopping thing and I reported it and a little while later I received an email saying that the reason had been found and that a fix would be in the next update. PRT updated soon after and the strategy has never stopped again.

    If you don’t report it then how can they fix it?

    I’m sure that PRT are overwhelmed with reports to work their way through and prioritising must be difficult but if no one reported their issues then nothing would get fixed…. and that reminds me – I have an issue to report!

    06/02/2018 at 10:07 AM #72026
    GraHal

    I agree with Vonasi, we have to report issues else we are perpetutating bad practice and two wrongs don’t make a right.

    It’s hard to be a light amongst darkness, but go on Despair shine out for us all and send that Technical Report! 🙂

    PS In my case it wasn’t a conscious decision  NOT to send a Report, it was my sub-conscious / inner voice saying … what’s the point, but I am going to overcome and shine forth also! 🙂 🙂

    06/02/2018 at 10:13 AM #72027
    Despair

    @Vonasi: I have reported this stopping issue at least 5 times (probably more 10 times!). I never got an answer of value and the problem occurs almost every weekend again. PRT either can’t fix the error, or they do it WAY TOO SLOW to keep me as customer.

    Actually I don’t even care anymore. I’m almost done with porting my strategies to another environment so for me they don’t have to correct any bug anymore. I just write this here to warn other forum members. This time I was lucky, all strategies that are stopping are in profit but it can also happen that a position is in minus when it is closed and then you lose money. This happened to me a few weeks ago and I’m still fighting with IG and PRT to get a refund for this.


    @robertogozzi    : Maybe this is the problem. My account made 1000% profit in the first quarter 2018. 😛

    @Grahal: I don’t know what to write anymore. Shall I just send “…and it happened again.”.

    06/02/2018 at 11:03 AM #72030
    GraHal

    Yeah why not Despair and also add links to this / any other Threads on here where you provide more details on the ongoing Issue.

    06/02/2018 at 11:25 AM #72034
    Despair

    If it makes you happy I will do soon monday. Information I won’t send because I did so over and over again and it is simply a waste of time. I tried to work together with them and provide detailed information because I thought there was a common interest to make this work but I’m no longer sure if this is the case. Maybe there business plan is NOT to provide a stable platform people can use to earn money with, this is at least the impression I got.

    Have a look at my other thread, the one regarding this strange “BarCap” error message. This is an error message produced by PRT. So somebody at PRT has programmed that this message is send out to customers under special circumstances. Anyway nobody answers my question what this message means. This is a very simple question, not even involving any debugging. Just the info under what circumstances this message is send and what it shall tell the user. Anyway PRT simply ignores both my report and my forum post regarding it.

    I do not have any hope that this will change in the near future…

    06/02/2018 at 11:51 AM #72040
    Vonasi

    I wonder if there might be a link between the amount one complains about PRT in a community website designed to assist and promote PRT use and the level of support one receives from them?

    Just a thought……. 🙂

     

    06/02/2018 at 1:15 PM #72046
    Despair

    @Vonasi: …and you would think that I’m somebody complaining too much and therefore won’t receive any support? I have a hard time to believe this. Actually it happened several times that my report was ignored and after I complained about on the forum openly then I suddenly received a reply. I even wrote this to PRT that I will wait 1 week for a reply and afterwards write it on the forum since this usually makes them go.

    And if I’m complaining more then others then this is maybe because I use PRT more intensively than the others? And as you point out correctly. The forum was created to ASSIST user in there PRT use. Isn’t it then a reasonable thing to ask here on the forum for help when one doesn’t receive any help anywhere else?

    I must also admit that I’m a little bit tired of people telling me I complain too much. I politely point out problems and god knows every time I got answer from PRT I thanked them 1000 times. Didn’t help much for the next time though. Do you think I like to have the problems I have? They cause financial damage to my account, isn’t it easy to see that I do NOT like it.

    The only fact I’m actually complaining about is this ignoring and not answering. This is in my not the correct way to treat a customer. I run a business myself and when a paying customer comes to me and tells me about a problem he/she has related to my business, I listen and do my best to solve the problem. I do not ignore my customers because finally they pay for my life!

    And have you ever thought about it why there are so few longterm forum members? I have the impression the most active forum members are active 6-12 months and then they disappear. I don’t want to drop here any names but think about it. Shouldn’t there be a growing group of experienced PRT users? I think most motivated users that start using PRT after a few months start discovering the problems with the current version of PRT and simply proceed somewhere else?

    I started here on the forum (and this was about when I started using PRT) in april 2017. Of the frequent users of the forum when I started is more or less only Grahal left. Well and I will be gone very soon too…

    06/02/2018 at 1:53 PM #72047
    Vonasi

    My comment was meant to be tongue in cheek. Maybe I caught you on a day when you got out of bed on the wrong side 🙂

    I suspect there are three or four reasons for the active life span of members of any trading based forum:

    1. They arrive with big dreams of getting rich quickly and then equally quickly realise that there is more to it than that and so give up.
    2. They absorb the information available and achieve their goal and so no longer have the need for the forum quite so much.
    3. They come seeking solutions to their problem but when they do not find them they move on and find another forum to join.
    4. Humans are inquisitive creations and do not spend their whole life doing the same thing all the time – they enjoy themselves on a forum, get bored and go off and find something that excites them more until they get bored with that.

     

    I suspect that you are number 3.

    I will agree that PRT’s customer service ranges anywhere from great to appalling but you cannot say on one hand that the service is appalling if on the other hand you go on a forum and suggest not bothering to send in problem reports – although I guess if they get zero reports of problems then they will have 100% customer satisfaction!

    As for complaining a lot – maybe as I wrote before in another thread it is just an issue of how you write about your issues. There is a slightly aggressive tone to most of your posts about problems and along with a name such as ‘Despair’ this does all have rather negative connotations. Some of the posts can come across as constant PRT bashing and it does sometimes seem that whenever possible you like to add a negative comment at the end of a post saying something negative about the platform. Maybe that is where the complaining label comes from?

    I have been where you are when I was having constant platform freezes and was constantly losing code I had spent hours writing – I was angry, I was frustrated and I wanted to kill somebody. At one point I almost threw the towel in and gave up on PRT but instead I decided that PRT is the tool that it is and either I had to work with that tool and accept the limitations of it or I had to go off and find another tool. I so far have taken the former path and you seem to be heading down the latter. I made my decision and you have made yours so I do not understand why you are still forum bashing PRT?

    06/02/2018 at 2:55 PM #72053
    Despair

    1.) I really can not see where any of my posts has an aggressive tone. You are welcome to come with examples. This was never my intention.

    2.) I’m sorry that you don’t like my nickname.

    3.) I agree that it will be hard for PRT to improve without getting reports of the users. This is a point PRT should also be aware of but instead of being grateful for the problems pointed out they react often almost offended on the verge of being impolite.

    4.) I´m not aware of posting intentionally negative comments. It happened that I pointed out that this or that is not possible with PRT and this is neither untrue, nor some sort of bashing. It is the information the person who started the thread asked for. So answering to a question that was posted on the forum should IMO be seen as positive even when it is pointing out an inability of PRT. Or do you suggest that when someone asks for something that is not possible with PRT that one should abstain from answering?

    5.) Yes, there was a point when I was angry/frustrated but this was sometime ago. Actually now I’m grateful for all the problems with PRT. If I haven’t had them, I maybe would have been lazy and continued using PRT for my development.

    6.) To your question, why I’m still here (although I’m not bashing PRT, barely saying the truth), the answer you maybe read in another thread from me. I’m still waiting for a refund for the loss on my account. As long as I did not receive this refund, I’m not done with PRT. After I got my money, I will no longer bother anybody here,  I promise. 🙂

    Have a great weekend!

    06/02/2018 at 4:43 PM #72062
    Vonasi

    Please read your last post back and see if you can spot the angry tone.

    I wish you good luck with the refund as it must be a horrible situation to find oneself in but I fear you may have agreed to terms and conditions when you agreed to use PRT with IG for auto-trading that mean that all the power for the decision to refund is with those two parties and so they most likely hold all the cards. Best not to upset them too much then unless you know a very good lawyer! 🙂

    I did not at any point say that I did not like your user name. I said that the name ‘Despair’ has negative connotations especially for example if the user is despairing when using it.

    I also did not ask why you were still here – I asked why you were still PRT bashing.

    We seem to have got off on the wrong foot so best to leave it there as this conversation only seems to be upsetting you rather than helping you which was my intention. Some people in life take helpful advice and call it criticism – it is best to avoid trying to help such people.

    I will try to keep my mildly amusing tongue in cheek remarks to myself in future where you are concerned as you clearly do not see the funny side of them nor want my constructive help.

    Have a good weekend yourself. For me everyday is a weekend since I retired at 35!

    06/02/2018 at 4:55 PM #72064
    Despair

    I now read my post several times and can’t find anything aggressive, I’m sorry. The problem might be I’m german by birth. We germans often seem angry to other nationalities. I experienced this often. En english friend of mine once said to me, “you speak very good english but you speak german with english words, this is why people get offended”. So I will think that this here is again the case.

    However I’m not and not wanted to be aggressive. Then there were definitely points when I felt frustrated very much.

    I’m also aware that I’m on thin ice with my refund claim but I personally know persons that got a refund in a similar situation. So I think I have nothing to lose. And in the case I’m refused a refund it is only good to warn people to be careful when using proorder with real money.

    And god knows I won’t hire a lawyer for this. 1500 USD is not so much to rectify this but still enough to not simply hunch and forget about it.

    And you can keep on joking. I actually like this pretty much. Probably I’m little bit overly sensitive to the issue.

    06/02/2018 at 5:09 PM #72065
    Vonasi

    The German thing explains it – the internet is sometimes a terrible communication tool for the written word. Face to face conversations work so much better. German and English are such hard languages but German the harder of the two. French, Spanish and Italian are poetry in comparison but hopeless for technical communications.

    Sometimes it is also best not to post when you are frustrated and your emotions are running high. Count to ten and walk away from the keyboard and come back to it later and that post you were going to write somehow doesn’t seem so important and you more often than not realise that it would never have achieved what you wanted anyway. I know this from practice as I am also known for my grumpiness sometimes believe it or not!

    As for the lawyer – I meant to say ‘know a good and very cheap lawyer’! 1500USD is not a small amount to lose but then it is equally not a small sum for the other side to give back without a lot of  consideration either. Somebodies head would need to roll first for that to come out of the petty cash.

     

    1 user thanked author for this post.
    avatar Despair
    06/03/2018 at 12:50 PM #72108
    GraHal

    If (in due course) it looks like you are getting nowhere re a 1500 refund then you could try asking for 750 on a compromise / no admission of guilt basis!? 🙂

    I used to be a car dealer and meeting in the middle to close a deal is in my blood so I try it all the time where appropriate, and most times it works!

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