Are You Missing Auto-Systems?

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Viewing 15 posts - 1 through 15 (of 27 total)
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  • 03/26/2018 at 4:02 PM #66458
    GraHal

    Am I the only one who is still missing Auto-Trading Systems in the running / not running window?

    The only Systems I have had restored are 3 which I have been running very recently, e.g Friday 23 March.

    Most of the 97 Systems I am missing have not been run for some time.

    GraHal

     

    03/26/2018 at 4:59 PM #66472
    GraHal

    IG have now come back and sad this …

    We can only see 3 strategies that are running and which should show in AutoTrading window, the rest are deleted.
     
    What are the names of some of the ones that disappeared?
    My answer …

    When you say the rest are deleted … you mean by the PRT cock-up over the weekend???

    I don’t keep the names of Systems in my head, but I know this … on Saturday when I was trying to add new Systems to the AutoTrading window I was told I had 100 Systems and I had to delete 4 in order to add 4 new ones!

    So PRT have lost 97 of my Systems??

    Surely PRT have a back-up??

    03/26/2018 at 6:16 PM #66473
    Leo

    What! Every system take hours of optimising and testing every setup!

    It will be a pain in the neck if that PRT doesn’t solve your isssue.

    Good luck!

    03/26/2018 at 6:44 PM #66478
    GraHal

    Thanks Leo, if they don’t get them all back it will be enough to make me give up I think … at least for the summer!

    Last week I went through a process of refinement, culminating on Saturday with me exporting to my PC 100’s of  Systems that had tested out as rubbish (I’m weird I can’t even delete rubbish! :)).

    The 100 Systems I ended up in my Live Auto Trading window were the best and then PRC has that overnight crash or whatever!

    It seems strange as I bet I’m the only one out of all on here (?) that on Saturday night had zero Systems listed in the Backtesting Systems window and now I am the only one who has Systems missing from the Auto-Trading Window??  Coincidence??

    You sure the Systems you are now seeing in your Auto-Trading window are the exact same ones that were there on Saturday??

    GraHal

    03/26/2018 at 7:41 PM #66480
    Eric

    Did you delete the systems from prt (where the system is stored) and had them only in proorder?

     

    03/26/2018 at 8:12 PM #66481
    GraHal

    Mmm if by PRT you mean – looking in top left corner – Indicators and Trading Systems and if by ProOrder you mean ProOrder AutoTrading … then Yes I did!

    But I have never retained a copy in Indicators and Trading Systems of all Systems listed in ProOrder AutoTrading  anyway … and there has never been an issue before.

    And I have NOT done Quit, Save or Ctrl+S on my Live account since all was good on Saturday night!

    03/26/2018 at 8:42 PM #66482
    Eric

    i just try to figure out what happened, hope they fix it for you

    its hard enough to make money from the market and we dont need any extra problems

     

    p.s. i always have had problems with this saving thing and forget it sometimes so whenever i change something or have a new system i export it from prt and save it on disk then i can import it later

    03/26/2018 at 8:55 PM #66483
    GraHal

    Thank You for your kind words Eric.

    Yes I was working up towards just such a process of saving / exporting all systems to my hard drive also  … how I wish I had got that far by Saturday night!  As it is I exported all systems that I considered not worth going forward with / needed too much work etc.

    If PRT can’t restore my systems then it means their backup procedures must be shite (?) … daily, weekly, monthly backups must be mandatory surely??

    GraHal

    03/26/2018 at 9:31 PM #66486
    GraHal

     edited

    03/26/2018 at 9:59 PM #66488
    Andyswede

    97 systems…I really hope they fix it for you! Good luck!

    1 user thanked author for this post.
    avatar GraHal
    03/27/2018 at 6:45 AM #66494
    Andre Vorster

    We are waiting to see what the outcome…

    1 user thanked author for this post.
    avatar GraHal
    03/27/2018 at 8:18 AM #66508
    GraHal

    Still only 3 Systems showing in my Live account ProOrder AutoTrading window … so either PRT have done nothing yet to restore my lost Systems or the PRT whole back-up system caught fire last weekend!

    Even something as catastrophic as a fire shouldn’t bring down a back-up system as copies should be stored remote from the main site etc.

    GraHal

    03/27/2018 at 9:43 AM #66517
    GraHal

    After a reminder email earlier to IG and nothing has happened since, I just sent this …

    I have fully cleared the AutoTrading window (see embedded image) to make it easier for PRT to restore the most recent back-up of that window.

    When it is done I want to be advised – of the date and time of the backup – which has been restored to my account please?

    PS I just read above and realised I should not have stated … most recent back-up … as that be would last night showing only 3 Systems. Surely they wouldn’t be that stupid would they … we’ll see!?

    GraHal

    03/27/2018 at 10:01 AM #66520
    Nicolas

    Is it related to your real or demo account?

    03/27/2018 at 10:07 AM #66521
    GraHal

    Real / Live  account!

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