AutoTrading ProOrder Window – discrepancies
- This topic has 2 replies, 3 voices, and was last updated 5 years ago by
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It happens quite often with IG’s demo accounts.
As you can see from my pic I am reported almost a € 300K loss, while it’s a profit!
I still have some orphan trades opened almost 2 months ago on DAX at the same time (I cannot close, nor modify them). I’ll have to ask IG to close them sooner or later!
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Hello,
Il you notice discrepancies between the profit/loss number in the AutoTrading ProOrder Window and the graph, please send as a technical report:
- As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
- Please assure that the window concerned by this issue is open.
- Click on “Help center”, then on “I have a technical problem”
- Choose the category “Automatic trading”
- Give the name of the code you are referring to.
- To benefit from a technical help we need you to authorize us the access to the crypted code. To give us a temporary access, please check the box “I authorize the decryption of the codes (…)”
- Give as many details as possible, explain the issue you are having in the text box and mention
- Click “Send report”
This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.
Best regards,
Maria
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