Blank Trading System Window

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  • 01/02/2023 at 1:08 PM #206653 quote
    ThaNoizy
    Participant
    New

    Hey, I have been getting a bug recently where I can not see the trading systems that I am running even tho they still are running. The trading system window is just blank when I start PRT, sometimes they show after a few restarts but sometimes they don’t. Please help me resolve this, I also know a few other people with the same bug. I attached a screenshot of how it looks even tho I am running 2 systems at the time this screenshot is taken.

    Thanks!

    01/02/2023 at 1:47 PM #206656 quote
    GraHal
    Participant
    Master

    You sure you are not clicking on the button at the red arrowhead on attached?

    If No, try clicking it anyway to se if Trades return.

    Btw No screenshot from you so above may not address your problem??

    Alternative solution … click the + button or the divide bar between running and not running systems.

    What you describe happens to me sometimes and above is what I do to see all my Systems again.

    01/02/2023 at 1:58 PM #206658 quote
    ThaNoizy
    Participant
    New

    Here is the screenshot of the blank window!

    As you can see the problem is that it says that 0 systems is running altough 2 is running at the time the sceenshot is taken!

    01/02/2023 at 2:18 PM #206662 quote
    GraHal
    Participant
    Master
    GraHal wrote:

    click the +  – button and / or drag down / up the divide bar between running and not running systems.

    Did you try above?

    01/02/2023 at 3:23 PM #206671 quote
    ThaNoizy
    Participant
    New

    Hello! I have tried all above named fixes but nothing works, it works on Windows but not on Mac!

    01/02/2023 at 4:05 PM #206678 quote
    GraHal
    Participant
    Master
    ThaNoizy wrote:

    but not on Mac!

    Above is first time you have mentioned Mac, I’m on windows so a Mac user needs to help you.

    01/02/2023 at 4:46 PM #206681 quote
    JS
    Participant
    Senior

    On my Mac there is no problem with the “ProOrder AutoTrading” window…

    I would send a technical report with your problem…

    (Help=>Help Center=>Technical problem)

    GraHal thanked this post
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Blank Trading System Window


ProRealTime platform support

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Author
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ThaNoizy @thanoizy Participant
Summary

This topic contains 6 replies,
has 3 voices, and was last updated by JS
3 years ago.

Topic Details
Forum: ProRealTime platform support
Language: English
Started: 01/02/2023
Status: Active
Attachments: 2 files
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