Candles not visible

• 07/12/2022 at 5:14 PM #197183
  abel1986

  Hello,

  a portion of the day is missing on my 3 mins chart. (seems to be affecting all instruments).

  Trading hours have not been modified.

  Please find attached screenshot.

  thanks for helping

   

   

  

  abel1986

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  07/13/2022 at 8:24 AM #197198
  Maverick

  Hello Abel,

   

  Following your request, in order to allow us to get further, I invite you to send us a technical report with the concerned window open.

  Click here for detailed instructions on how to send a technical report.

  This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

   

  Thanks in advance,

   

   

  Victor from ProRealTime

  1 user thanked author for this post.

  abel1986

  

  Maverick

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  ProRealTime

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  07/13/2022 at 8:53 AM #197205
  GraHal

  abel1986 wrote:

  portion of the day is missing

  Have you intentionally inserted that ellipse in the chart or is it some setting that has crept up on you?

  

  GraHal

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  07/13/2022 at 2:11 PM #197227
  abel1986

  Issue was corrected by the Data team earlier this morning and seems to have been caused by a punctual server maintenance yesterday.
  Data is now showing correctly.

  2 users thanked author for this post.

  robertogozzi, GraHal

  

  abel1986

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