Cannot display NYSE stocks

• 11/19/2019 at 8:14 AM #113083
  assafn

  Hello,

  I use PRT via IG, and I noticed that I cannot display NYSE stocks.

  It happens when I type the stock ticker (ex: BABA, MKL, CABO) and also when I set the screener I have only the NASDAQ market in the market list.

  Any ideas?

  

  assafn

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  11/19/2019 at 8:37 AM #113085
  Nicolas

  Is the problem still present after a restart of the platform?

  

  Nicolas

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  11/19/2019 at 8:54 AM #113088
  assafn

  Yes. I forgot to mention that I use an IG demo account.

  Also, I can’t find “US NYSE MARKET Stocks & ETFs”.

  

  assafn

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  11/19/2019 at 9:22 AM #113090
  GraHal

  i can see MKL and CABO  (BABA is an ADR stock so maybe that is why we cant see BABA??)

  

  GraHal

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  11/19/2019 at 9:33 AM #113095
  assafn

  Here’s what I see.

  

  assafn

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  11/19/2019 at 10:07 AM #113101
  GraHal

  How weird!

  There must be an option somehwere on the IG settings specific to our Accounts that I have ticked, but you haven’t ticked?? Only an idea and if I think of anything else I will let you know.

   

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  assafn

  

  GraHal

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  11/19/2019 at 10:14 AM #113103
  GraHal

  Are you on the spreadbet account or CFD account or what??

  I just realised that your screen shot does not show any DFBs whereas mine shows DFB whenever I search for a ticker.

  EDIT / PS

  Is that PRT on an IG account that you have done the screenshots from??

  

  GraHal

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  11/19/2019 at 10:25 AM #113105
  assafn

  Yes. In the My IG page I can see that I have a CFD account.

  What does it mean and how do I change it?

  

  assafn

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  11/19/2019 at 10:41 AM #113111
  GraHal

  assafn wrote:

  What does it mean and how do I change it?

  https://www.ig.com/uk/cfd-trading/what-is-cfd-trading-how-does-it-work

   

  

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  11/19/2019 at 10:41 AM #113112
  Nicolas

  The spread bet account is specific to UK users, so you have a “normal” CFD account like mine for instance (and the majority of users). I have the NYSE list in my account. I think that you might send a report through the platform to know why you don’t have that list in your platform, because I see no reason presently..

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  assafn

  

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  11/19/2019 at 10:47 AM #113115
  assafn

  Thank you Nicolas!

  

  assafn

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  11/19/2019 at 12:10 PM #113119
  Nicolas

  @assafn I suggest you use the technical report tool available in the platform in the help section menu.

  

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  11/19/2019 at 12:52 PM #113120
  GraHal

  Hey I just had a thought … have you opened the SB Account, like ticked the box to enable it??

  You may be on share dealing only!!??

  There are 3 Options … SB, CFD and Share Dealing … or all 3 if you want!

  

  GraHal

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  11/19/2019 at 1:11 PM #113121
  GraHal

  Did you find the attached screen and select boxes for the Free / Delay data?

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  Nicolas

  

  GraHal

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  11/19/2019 at 8:43 PM #113156
  assafn

  Sorry for the delay, I wasn’t home.

  This is very wierd… when I go to “settings” what I get is a reduced version of your menu without “data-feeds”.

  Also, I got a response from IG that confused me even more…

  I attached both screen shots

  

  assafn

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