Cannot get my Interactive Brokers account back after cancelling PRT

several · Tue, 20 Aug 2024 16:52:50 +0000

I signed up with PRT to use their charting software with my Interactive Brokers account. I cancelled after a couple months and now I cannot get my IBKR account back. iBKR said that PRT must delink my account in order for them to get back control of it. But PRT is saying that that cannot unlink it and that I must close the account and apply for a new one. I had no idea PRT would completely hijack and render my IBKR account useless. Can anyone shed some light on this?

This topic has 1 reply, 2 voices, and was last updated 3 months ago by Jean FX.

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08/20/2024 at 5:52 PM #236547

several

I signed up with PRT to use their charting software with my Interactive Brokers account. I cancelled after a couple months and now I cannot get my IBKR account back.

iBKR said that PRT must delink my account in order for them to get back control of it. But PRT is saying that that cannot unlink it and that I must close the account and apply for a new one. I had no idea PRT would completely hijack and render my IBKR account useless. Can anyone shed some light on this?

several
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08/21/2024 at 3:13 PM #236576

Jean FX

Thank you very much.

Please contact again ProRealTime via their mail support@prorealtime.com and explain your situation.

I’m sure they’ll be able to help you.

Jean FX
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