Can't login!?

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Viewing 13 posts - 1 through 13 (of 13 total)
  • 09/19/2017 at 10:33 AM #46579
    Despair

    I have serious problems to login at IG today. Is it only me or does everybody experience this?

    09/19/2017 at 10:36 AM #46580
    Inertia

    I got this message…Cannot log in neither…

    09/19/2017 at 11:07 AM #46582
    Inertia

    All good now.

    09/19/2017 at 11:13 AM #46583
    Despair

    I can now login on my live account. Demo is still down.

    09/19/2017 at 11:20 AM #46585
    Andre Vorster

    IG’s platform was down from 10:49 – 11:49 (UTC +1)

    You have to phone them to close/open any trades when this happens.
    The last time any Autotrading was disabled due to the outage.
    If any of your targets, TP/SL/TS/etc, did not trigger due to this outage IG will correct it for you at the right price. Phone them or email them.

    NOTE:  Sorry to tell you this but If you did any backtesting during these hours you will have to do it again. Your results are corrupted when this happens.

    I find it hard to believe that with the technology available that a platform and broker worth many Millions can be offline for an hour.!  (the rest of my thoughts on this I will have to keep to myself…)

    09/19/2017 at 11:27 AM #46587
    robertogozzi

    I just tried. Login to live account was successful, but when changing to DEMO ” received an “unexpected error”, and was advised to contact customer service. I’ll try later.

    09/19/2017 at 2:51 PM #46599
    David

    I didn’t try to login at this time but it looks like around the same time one of my systems had a “System Error”.

    09/19/2017 at 2:59 PM #46602
    David

    Nicolas can you please create another Main Forum topic: Platform Error or something like that for such issues that we can all Subscribe to like a sudo mailing list. At least this way I can create some sort of warning notification if this happens again.

    Thank  you very much.

    09/19/2017 at 8:05 PM #46622
    Eric

    https://twitter.com/igclienthelp

     

    http://status.ig.com/?CHID=9&REF=TS&SM=TW

    09/19/2017 at 8:53 PM #46626
    Eric

    a bit late but for the next time?

    09/19/2017 at 10:39 PM #46632
    Derek

    During my call with customer service an unexpected system downtime was mentioned. A follow up e-mail, that arrived surprisingly quick, states “technical problems”.

    The IG platform was available on mobile throughout the downtime. So the situation was still kind of normal.

    I mean we have to accept it as a fact that a broker like IG can go down (completely), in an Equifax scenario.

    09/20/2017 at 12:36 PM #46700
    Despair

    I wasn’t able to login with my mobile either. Sure I could have called but I wasn’t that worried much…

    09/20/2017 at 12:53 PM #46701
    Derek

    @Despair: well, that does suck.

    This is also a possible reason for getting bad execution prices, for example when the platform does not respond during high volatility events.

    And this does happen every once in a while. During Brexit I couldn’t log-in for 15 minutes, which felt like hours.

    1 user thanked author for this post.
    avatar Andre Vorster
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