Clipped yellow time box/window

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Viewing 15 posts - 1 through 15 (of 20 total)
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  • 08/21/2018 at 3:49 PM #78702
    Bard

    Hi there,
    Wondering if anyone else has a yellow clipped time box so you can’t see all the date/time when using a crosshair? Pls see image:

    (It’s the same when in a daily chart too, you can’t see the last of the 4 numbers that make up a year like 201 “8” – the 8 being difficult to see).

    09/06/2018 at 9:41 PM #79907
    Bard

    I haven’t changed my settings on this new Macbook 15″ Touchbar since I bought it in Feb but I am pretty sure this clipping of dates is a new issue.

    09/06/2018 at 9:57 PM #79909
    GraHal

    I must be reading you wrong (?) as I can see the full date on your screen shot?

    09/07/2018 at 9:03 AM #79936
    Nicolas

    Got no clipping in any of my charts.

    @GraHal, Bard is referring to the minutes not completely in the yellow box.

    09/07/2018 at 9:43 AM #79940
    Bard

    Time is money! Minutes matter! Lol.
    No idea why this has started to display with clipped data, I even rescaled my Macbook Pro display settings and still no joy 😳

    09/07/2018 at 9:59 AM #79943
    Bard

    Hi @Carine
    I was wondering if you have any ideas why my Macbook Pro 15″ Touchbar is clipping the data as per the screenshots I’ve provided in this thread? Thanks.

    Sorry @Nicolas I thought this @ symbol would tag Carine but it hasn’t, maybe you could see if anyone at PRT has an idea why this is happening? Cheers.

    09/07/2018 at 10:44 AM #79945
    GraHal
    Nicolas wrote:

    Bard is referring to the minutes not completely in the yellow box.

    Thanks!

    I did a poor screen shot which looked my mins were clipped also and they are not (nor date in Daily TF) … see attached! 🙂

    09/08/2018 at 12:17 PM #79981
    Bard

    Want to swap computers @GraHal!? haha.

    09/08/2018 at 12:32 PM #79982
    GraHal

    I have had lots of ‘weird screens’  due to my weird settings for resolution etc … you sure your problem is not due to personalisation of settings (outside of PRT settings I mean).

    I can see you say you have not changed settings since new Macbook, but sometimes (esp with new equipment in first few days) we change settings and then forget we changed them! 🙂

    You could try back to default / factory settings and see if it makes any difference??

    09/08/2018 at 1:04 PM #79983
    Bard

    Thanks, no, unfortunately, it wasn’t like that in Feb when I bought the Macbook, I’d have mentioned it here back then.

    Factory settings may resolve it I don’t know, it’s just a bit of a pain to go through!

    09/08/2018 at 1:45 PM #79984
    GraHal

    Try screen resolution first and then anything to do with font size.

    All obvious I know, but worth trying if you already haven’t?

    1 user thanked author for this post.
    avatar Bard
    09/11/2018 at 1:36 PM #80164
    Jakub

    Dear Bard,

    We have tried to reproduce the issue, without success.

    You can also try to reinstall ProRealTime. If after having reinstalled the workstation and reviewed your screen resolution the problem persists, please send us a technical report following these instructions:

    • As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
    • Please assure that the window concerned by this issue is open.
    • Click on “Technical support”
    • Choose the category (e.g. “Data” for a spike)
    • Select the concerned window in the drop-down menu.
    • Giving as much detail as possible, explain the issue you are having in the text box.
    • Click “Send report”

    This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

    Thanks in advance,

    Jakub

    1 user thanked author for this post.
    avatar Bard
    10/15/2018 at 2:11 PM #82793
    Bard

    Dear Jacob,

    Could you just explain something, I went to download the app again via safari browser and clicked on the package and installed it, yet when I go to my applications folder it shows that I haven’t modified the existing app the date is shown in the attached screenshot “old app”, but when I search Finder it shows that the app is in the applications folder and the file has been modified just now 15th Oct – “new app”?

    If I launch from IG’s platform am I always launching an app from my Mac applications folder or is it a web based application I’m launching because when I click on this PRT app it takes me to your website to log in.. (which I don’t think I have recently set up an access email (search bard@) and password for)?

    Cheers
    Bard

    11/14/2018 at 3:08 PM #84862
    Bard

    Hello? This issue of tech support and the lack of is about to go to the FOS.

    I don’t understand why I’m paying £360/year but not able to get any support at all from IG or prompt support from PRT? Can someone please explain to me why the £360/ year fee comes with little support?

    I also loaded up a template last week that I regularly use (and have a back up for) and it had no charts at all? What is a reasonable time to wait for a response from PRT on such issues?

    Thanks

    11/20/2018 at 3:49 PM #85337
    Bard

    Is there anyone at PRT who can explain my above query, perhaps even in a timely manner?

    Thanks

     

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