Collapse Trading Toolbar all charts

• 07/01/2024 at 6:38 AM #234623
  pjstew

  I have a problem with PRT randomly opening the Trading Toolbar on all charts in multiple templates at once. I can remove them by disconnecting to my broker (IGM) but they return when I reconnect. The only way I have to remove is to turn off the bar in each chart.  Is there an easier way? Is this a bug? Mac M1 Chrome.  Thanks

   

  

  pjstew

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  07/01/2024 at 8:16 AM #234629
  inverse

  I see that over weekend maintenance from time to time (this weekends Sat. maintenance for example) and once we re-connect to IG. (PC windows 10, chrome)

  Log a ticket, sounds like a bug if its a random evt. that occurs during a session etc.

  

  inverse

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  07/01/2024 at 11:45 AM #234638
  Iván

  Hi
  Could you open a new ticket directly from PRT?
  Technical support team will help you.

  

  Iván

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  07/01/2024 at 1:21 PM #234643
  GraHal

  pjstew wrote:

  turn off the bar in each chart.

  After above, save that Template / Workspace and then Quite, Save on Exit … when you login again is the trading toolbar showing?

  

  GraHal

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  07/02/2024 at 1:37 AM #234674
  pjstew

  Thanks for your replies.  Afeter reducing the Toolbars on each chart I did save and re boot and the workspace was ok, but only that workspace.  It did happen over the weekend.  Im using V12 and the same thing happened in V11. It probably only affected the templates I was working on during that period. Ill look into raising a service ticket.

  

  pjstew

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  07/02/2024 at 9:44 AM #234685
  GraHal

  pjstew wrote:

  workspace was ok, but only that workspace.

  You would have to do the same (disable toolbar, Save before Quit etc)  to your other workspaces for other workspaces to be ok.

  

  GraHal

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