company ticker code change

• 07/10/2018 at 12:24 PM #75712
  sam smith

  Hi guys novice really with PR, recently i had a company i am invested in change its stock ticker

  question

  Is it possible to transfer somehow the data from the last code to the new code so that the chart just shows a normal continuance .

  or is it just not possible to do this

  thanks

  

  sam smith

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  07/13/2018 at 1:49 PM #75918
  Ingrid

  Dear Sam

  In order to allow us to be able to analyze your request, please send us from the ProRealTime platform a technical report following these instructions:

  – Go to the “Help” menu on the ProRealTime toolbar.
  – Please assure that the window concerned by this issue is open.
  – Click on “Technical support”
  – Choose the category (e.g. “Data” for a spike)
  – Select the concerned window in the drop-down menu.
  – Giving as much detail as possible, explain the issue you are having in the text box.
  – Click “Send report”

  This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

  Thanks in advance,

  

  Ingrid

  Moderator

  ProRealTime

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