Crashes and Lost and Unusable Platform Templates

• 10/23/2019 at 9:22 PM #110991
  Bard

  Hi

  The platform regularly crashes after Macbook Pro with latest s/ware is woken up from sleep  or I leave the PRT on one desktop and work on another of my 5 desktops in another app.

  Platform name “Multi Indicator Samsung” template layout has been completely messed up.

  I thought I’d be able to recover the template and 15  or so charts using a back up but even the back up version that also fits my 50″ Samsung TV (that I use as a monitor) is reduced to utter chaos. This is what is left of a approximately 15 chart “Multi Indicator Samsung” template: Pls see image below. The new auto trading system I was working on has appeared when I called up this “backup” template even though I am sure I never worked on the system in that template?

  I have configured these templates and the charts SO MANY TIMES to fit neatly across my 50” monitor only to find no semblance of them after such a crash.

  As it stands your platform and the latest Mac 10.14.6 is unstable and unusable.

  Thanks..

  

  Bard

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  10/23/2019 at 10:08 PM #110994
  GraHal

  Bard wrote:

  he platform regularly crashes a

  Might I ask … how many Systems do you have listed (Running + Non-Running) in the ProOrder Auto-Trading window?

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  Bard

  

  GraHal

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  10/24/2019 at 8:03 AM #111023
  Nicolas

  I would recommend to open a ticket within the help interface in the platform, for that specific case. I’m sure it will also help others with the same issue with MacBook pro.

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  Bard

  

  Nicolas

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  10/24/2019 at 10:24 AM #111043
  Vonasi

  If it is any consolation my demo platform crash closed yesterday shortly after start up (so not too much lost luckily) and I am on Windows10.

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  Bard

  

  Vonasi

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  10/24/2019 at 11:54 AM #111052
  GraHal

  Vonasi wrote:

  my demo platform crash closed yesterday

  Might I also ask you Vonasi … how many Systems do you have listed (Running + Non-Running) in the ProOrder Auto-Trading window?

  I’ll tell you why when you and Bard have answered! 🙂

  

  GraHal

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  10/24/2019 at 12:49 PM #111057
  Vonasi

  25 running and 10 not running.

  

  Vonasi

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  10/24/2019 at 2:54 PM #111083
  Bard

  Hi GraHal, I’ve got about 12 systems on demo and lots not running, thing is these crashes and loss of template data and indicators are a very recent thing, I suspect it’s because I updated to OS 10.14.6 on the 16th October although I can’t be sure.

  

  Bard

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  10/24/2019 at 3:00 PM #111085
  Bard

  Commiserations, it is hugely time consuming. I wonder if I should see if it’s more stable on my VMware Fusion s/ware that turns the Mac into Windows… It’s just right now I can’t face having to set these chart dimensions up yet again and organise them across the Samsung screen. (I like to size the PRT charts the same as what I got used to in IG Index’s web platform).

  

  Bard

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  10/24/2019 at 3:02 PM #111086
  Bard

  Thanks Nicolas, I did, it’s just they haven’t answered a previous request on the same issue (crashes/lost indicators) so I came here.

  

  Bard

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  10/24/2019 at 3:20 PM #111092
  Bard

  Thanks Nicolas, I did, it’s just they haven’t answered a previous request on the same issue (crashes/lost indicators) a week ago so I came here.

  Update: I launched PRT to try out your High / Low Vonasi Implied Volatility indicator and  everything within the “Multi Indicator Samsung” template is restored/back to normal? Phew… although still doesn’t explain crashes and lost indicators at the weekend.

  

  Bard

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  10/24/2019 at 3:29 PM #111095
  Vonasi

  I think IG were up to something at the weekend. My demo accounts were unavailable for quite a while on Sunday. Perhaps something was messed up which is now fixed?

  

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  10/24/2019 at 4:42 PM #111102
  Bard

  The platform has just crashed yet again, whilst actually using it. Any help/ideas would be much appreciated @Jakub, @Ulrike. Started crashing after last Mac OS 10.14.6 update on 16th Oct.

  Thanks!

  

  Bard

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  10/24/2019 at 6:08 PM #111114
  Bard

  Unfortunately not as it just crashed this afternoon and I lost the new indicators we’ve been working. The only solution so far seems to be adding the code then saving and quitting every 10 minutes and re-launching!

  

  Bard

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  10/24/2019 at 7:24 PM #111118
  GraHal

  I’ve had more than my fair share of crashes over the years, but I may have found a solution or at least a reduction in incidence of crashes.

  When I was getting loads of crashes I had the max 25 Systems running and 75 ish non-running (as the max is 100) and loads Systems in the Indicators & Trading Systems screen.

  12 months ago I reduced to ONLY 25 running Systems ( zero non-running) and also zero Systems listed / showing in the Indicators & Trading Systems screen.

  Anyway sure enough the numbers built up again such that by a month or so back the Systems had built back up to the levels above and I was getting weird stuff happening again!.

  So with a big effort I reduced to 25 running Systems and zero in the Indicators & Trading Systems screen.

  I can now leave SB, CFD and another account’s SB screen open all day long with no weird stuff happening.

  However, judging by the relatively low numbers of Systems Bard and Vonasi state they have listed on their screens, my hunch / theory … that too many Systems listed / saved against a PRT Profile leads to crashes / weird stuff … may be flawed??

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  GraHal

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  10/24/2019 at 8:07 PM #111123
  Vonasi

  Bard wrote:

  The only solution so far seems to be adding the code then saving and quitting every 10 minutes and re-launching!

  Or just hit CTRL+S every so often. When I have a ‘oh God I think that looks really good’ moment or a ‘I think it is finished’ moment I now instinctively hit CTRL+S and everything is saved.

  

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