Custom Lists Gutted

• 10/31/2021 at 9:58 PM #180704
  valiantwagon

  Upon opening PRT this morning I find that all my customs lists have had over half their components removed and the advanced search cant seem to find simple items such as crude/heating oil/gasoline.

  

  valiantwagon

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  11/01/2021 at 3:55 AM #180712
  agmopts

  I have the same problem?

   

  

  agmopts

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  11/01/2021 at 5:04 AM #180713
  PeterSt

  I’ll bet  some $ that this is a bug somewhere for the last day of the month. I recall the same from the end of September.
  I forgot how exactly, but in the back of my mind is also something about my Screeners not working any more.

  The next day all was fine again.

  N.b.: This was with  PRT-IB version (IG I did not check).

  

  PeterSt

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  11/04/2021 at 3:39 PM #180966
  Nicolas

  Your lists are complete again? Or instruments are still missing please?

  

  Nicolas

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  11/05/2021 at 12:56 AM #181009
  agmopts

  Hi

   

  Lists were correct again the following day but it did mean I had my Monday without the lists

  

  agmopts

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  11/05/2021 at 8:09 AM #181011
  smp

  I have had this problem, amongst others with PRT v11, I use IG as the broker and have reported these issues over the past year yet they have never been resolved.  I will only use v10.3 as v11 is still in development or the testing is just not that good – I can’t trust it will save lists and templates!

   

  

  smp

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  12/13/2021 at 4:50 PM #183252
  Elodie

  Hi valiantwagon,

  We apologize for the delay in responding.

  Following your request, if your problem persists, I invite you to send us a technical report.

  In order to allow us to analyze your platform, please send us a technical report from the menu “Help” of your platform.

  Click here for detailed instructions on how to send a technical report.

  This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

   

  Thanks in advance,

   

  Elodie from ProRealTime

  

  Elodie

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  02/01/2022 at 2:01 PM #187232
  PeterSt

  PeterSt wrote:

  I’ll bet  some $ that this is a bug somewhere for the last day of the month. I recall the same from the end of September.

  And so it is the first of the month (Feb 01), and so the Lists normally consisting of 100 items, now contain 50 only. See attached for one example.
  This is PRT IB.

   

  Elodie wrote:

  Following your request, if your problem persists, I invite you to send us a technical report.

  
  @Elodie, I am doing that right now …
  Peter

  

  PeterSt

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