Daily Chart Gold

• 05/17/2018 at 7:37 AM #70675
  Abz

  Hello

  the goldprice on daily chart is Green on investing.com and IG chart , however same instrument  on prorealtime plattform daily candle is red anyone know how PRT calculate daily candle ?

  

  Abz

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  05/17/2018 at 7:42 AM #70676
  Abz

  i did some spot checks and there is several days where they differ.

  

  Abz

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  05/17/2018 at 9:10 AM #70687
  Abz

  is there somehow possible to export daily data  from PRT ?

  

  Abz

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  05/21/2018 at 9:46 AM #70990
  Despair

  No, you can’t.

  

  Despair

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  05/21/2018 at 1:52 PM #71012
  David

  For IG clients it usually GMT/BST look at PRT platform for instrument time AND Look at the IG platform charts for the daily open candle price and match on the hourly chart.

  

  David

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  05/30/2018 at 12:50 AM #71662
  Abz

  i spoke to IG today and he did not have any clear answear why this differ and this could be a problem he said , i have to send them a query to email.

   

  i sent them some screenshot, i do not know if this is a problem for other instrments as well or only gold. see attached pictures.

  

  Abz

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  05/30/2018 at 1:00 AM #71666
  robertogozzi

  I have a broker other than IG and PRT and differences occur quite often, just 1-2 pips more or less. Also closing times are different.

  THAT candle is GREEN by 0.1 pips! I would not call it GREEN at all!!!! Some differences are absolutely acceptable, in my opinion.

  

  robertogozzi

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  05/31/2018 at 9:13 AM #71829
  Carine

  Hello,

  In order to allow us to analyze, please send us a technical report following these instructions:

  • As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
  • Please assure that the window concerned by this issue is open.
  • Click on “Technical support”
  • Choose the category (e.g. “Data” for a spike)
  • Select the concerned window in the drop-down menu.
  • Giving as much detail as possible, explain the issue you are having in the text box.
  • Click “Send report”

   

  This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

  Regards,

   

  Carine

  

  Carine

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  05/31/2018 at 10:18 AM #71843
  Toto le Heros

  Hi,

  If I may, the issue might come from the fact that they are using different timezone to start the daily candle.

  PRT/IG is using the UK zone. They start the daily candle at 1am Paris time for sure.

  I just checked on the Investing.com the XAUUSD graph and I can see that they are starting the daily candle at 2am Paris time…

  Therefore it seems to me that there is 1h lag between the two.

  Please check from your side.

  

  Toto le Heros

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