Demo NOGO – Sat 1 Feb 25

Forums ProRealTime English forum ProRealTime platform support Demo NOGO – Sat 1 Feb 25

  • This topic has 21 replies, 13 voices, and was last updated 1 week ago by avatardruby.
Viewing 15 posts - 1 through 15 (of 22 total)
  • #243305

    Anybody else getting the error message attached for PRT Demo Accounts today Sat 1 Feb 25?
    My Live Account opens as normal.

    Here’s hoping when it all works again, we’ll be on Version 13, all bugs will be history and there’ll be Improvements Galore!!! 🙂

    1 user thanked author for this post.
    #243307

    10:57:00 Just tried , for Demo, getting same message, I don’t know anything, I’m assuming there tinkering, I’ll try again later.

    Were still logged into IG from last night, but with PRT closed, Same message  when I logged back in and tried Demo.

    Ha…. be careful what you wish for, they may add to the bug list with new ones if its V13, it could go several ways!

    1 user thanked author for this post.
    #243309

    I had the same error code , in RealTime

    1 user thanked author for this post.
    #243318

    Just tried again, no change!

    I did notice that from the IG dashboard, were you choosing to launch PRT, the option for the IG platform is missing.

    I’m sure there was the option along with PRT, maybe this is an IG problem.

    The options don’t appear under both demo or live, strange!

    #243322

    The IG Status page shows ALL good – see attached.

    During problems in the past, the IG Status page always shows ALL Operational, so it looks like it’s a waste of space and means nothing! 🙁

    #243325

    How long will the problem continue? Will it not work all weekend? Can someone make an official statement here?

    #243326

    For me at this moment it works (did not try it earlier / yesterday). But I use another launcher (the “IB sponsored” version. – Get PRT-IB and get PRT-IG for free with 4 trades per month).

    May it be of importance : PRT-IB had maintenance yesterday morning. But I saw that around 16:40 Amst I still could not start it. But, used it the whole day (just start earlier than “maintenance” begins).

    #243328

    Still no demos for me. Live is fine.

    #243333

    I called the support… how can the support on phone be unaware of something like this, when it’s been down for a couple of days? They asked me to mail in some info…

    Did someone else already register a case?

    #243334

    Demo still NOGO for me.  Going to be chaos for many if not back up by 23:00 tonight!

    Did you call IG Support or PRT Support pabo_swe .

    #243335

    @Nicolas @Roberto Do you know anything about it?

    #243337

    IG support

    #243346

    Going to be chaos for many if not back up by 23:00 tonight!

    Wrong GraHal … Demo is NOGO, but Live appears to be fully functional!?

    #243348

    “Welcome to IG, our Technicians are currently investigating the matter with the view of having it resolved speedily. The reference number for the incident is INC0840831”

    3 users thanked author for this post.
    #243354

    Same problems here.

Viewing 15 posts - 1 through 15 (of 22 total)

Create your free account now and post your request to benefit from the help of the community
Register or Login