Demo account gone with IG

J. · Mon, 27 Jan 2020 16:20:32 +0000

I had a PRT demo account for 2 months with IG, however I thought that if I got PRT for my life account that I could still use it on my demo acc. Unfortunately they removed my demo acc and can’t reactivate it, so I lost some strategies of which I didn’t have a backup. I also wanted to forward test a system for 6 months or so, but I won’t be able to now. Is there a way I can use PRT on my IG demo account or a demo account with another party (maybe directly via PRT?) without having it removed within 2 months? It’s pretty dumb that I have to keep creating demo accs every two months to test my strategies on demo, even though I use the real version on my live account. I would understand if I didn’t get the live version, but this doesn’t make sense to me.

This topic has 4 replies, 3 voices, and was last updated 4 years ago by GraHal.

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01/27/2020 at 5:20 PM #118054

J.

I had a PRT demo account for 2 months with IG, however I thought that if I got PRT for my life account that I could still use it on my demo acc.

Unfortunately they removed my demo acc and can’t reactivate it, so I lost some strategies of which I didn’t have a backup.

I also wanted to forward test a system for 6 months or so, but I won’t be able to now.

Is there a way I can use PRT on my IG demo account or a demo account with another party (maybe directly via PRT?) without having it removed within 2 months?

It’s pretty dumb that I have to keep creating demo accs every two months to test my strategies on demo, even though I use the real version on my live account. I would understand if I didn’t get the live version, but this doesn’t make sense to me.

J.
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01/27/2020 at 5:37 PM #118056

Nicolas

It happened to a lot of our members in December. There are other topics about the closure of demo accounts, the biggest one is: Merry Christmas from IG!

You should ask IG to re-open your demo account if you are a “good customer” 😉

Nicolas
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01/27/2020 at 7:22 PM #118076

GraHal

J. wrote:

Is there a way I can use PRT on my IG demo account

Have you activated Demo PRT on your IG Live Account?

That may sound daft. but I’m sure there is a box you need to tick to get Demo PRT??

GraHal
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01/27/2020 at 10:18 PM #118088

J.

No I have the real live version of PRT. I chatted with their support team and they said there’s ‘no way’ reactivate my PRT account. I think I’m going to give them a call tomorrow and get a Dutch support person on the line.

Thank you for your answers.

J.
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01/27/2020 at 10:34 PM #118092

GraHal

Have you clicked the Activate Demo PRT button at the red arrowheads on attached??

GraHal
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