Demo – Can’t Login 13 Aug 22

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Viewing 15 posts - 1 through 15 (of 15 total)
  • 08/13/2022 at 10:46 AM #199005
    GraHal

    I’ve left it all morning, no go … can you login to Demo accounts today 13 Aug 22?

    08/13/2022 at 11:07 AM #199006
    JS

    No problem here…

    1 user thanked author for this post.
    avatar GraHal
    08/13/2022 at 11:31 AM #199009
    GraHal

    IG and / or PRT must be trying to tell me something!! 😉

    08/13/2022 at 11:32 AM #199010
    JS

    When I close my DEMO, I get an error message because the data cannot be saved. So, there’s something going on… 🙂

    1 user thanked author for this post.
    avatar GraHal
    08/13/2022 at 11:45 AM #199011
    GraHal

    I just had error messages on Live so had to close, thanks JS!

    Phew … my ‘days are not numbered‘ with IG / PRT after all! 😉

    Live is now showing Version as: 10 Aug 22!

    08/13/2022 at 4:18 PM #199024
    GraHal

    Demo is still not available to me!

    My Live Account is showing a blank page for TS although there are 95 … see blue arrowhead.

    I did click on the – as that sometimes makes the TS pop into view, no go this time!!

    Scary day … I Quit > Exit without Saving!!

    08/14/2022 at 9:29 AM #199035
    GraHal

    Today, Sunday same as above … Demo link does not work and Live shows TS blank page even though shows 95 TS listed as non-running.

    Surely I am not the only one with above??

    08/14/2022 at 9:36 AM #199036
    JS

    No problems here today…

    1 user thanked author for this post.
    avatar GraHal
    08/14/2022 at 9:51 AM #199037
    PeterSt

    May it help : no issues here (also not yesterday). The possible difference : a sponsored PRT account (not direct-IG).

    GraHal, it wouldn’t be so that you drag the separator bar and everything appears ? (see at the mouse pointer)
    Only the other day (ahem) I found that dragging this bar, consistently shows everything, unlike the + and – expand/collapse hoopla.

    1 user thanked author for this post.
    avatar GraHal
    08/14/2022 at 10:05 AM #199039
    GraHal

    I’ll try again, but yes I’ve had to drag the separator bar many times in the past to get Systems to show, but maybe I forgot to do it this time after the Demo weirdness, thanks for reminding me Peter.

    08/14/2022 at 10:10 AM #199040
    PeterSt

    OK, so then Demo. Now, Demo shows this (after Log-in, so it may depend on what you call “log-in” as such).
    What you see is not correct. That large button is grey from the start while it should be green. So in this situation I would not be able to start PRT (after logging in to IG).

    I recall this happened to me for Live, 4 or so months ago and it required a call to PRT support (not IG) after which it was solved in 10 minutes. To me the obvious message to them should be : PRT thinks it is still running, but it it not.
    I hope this gets sorted easily because I coincidentally know that the communication this requires (between IG-UK support and normally Dutch PRT-support) will be stalled to at least Tuesday (just nobody there on our side), while beyond that day it may still not work because of vacations and lacking knowledge.
    But hmm … since I have the problem as well (GraHal, is it the same ??) I can try to let solve mine on Tuesday, and let somehow know that this issue also counts for “some” others. No idea further, but I feel that the solution as of back then required some change in my account. Hence, it can’t be solved at a higher level ?

    08/14/2022 at 10:11 AM #199042
    GraHal

    Ha all Systems are showing now, I didnt have to ‘pull any of the tricks’ … all TS visible as soon as Live AutoTrading screen opened!

    Thank goodness for that!

    Demo links still not working though!

    08/15/2022 at 7:18 AM #199062
    PeterSt

    I now see that my attempt to open the Demo account was wrongly applied and instead I tried to open the Live account which indeed was already running (too hot to do things how they should 😉 ).
    Just tried the Demo account indeed and it is fine over here.

    08/15/2022 at 7:43 AM #199067
    GraHal

    Thanks, my Demo is still not playing ball / will not open; its like the link is there but non-functional!

    08/15/2022 at 8:21 AM #199070
    GraHal

    Just started an email to IG, went to get a screenshot of account numbers and both Demo Accounts sprang into life!!

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