DEMO PRT Not Available – 22 Oct 22

• 10/22/2022 at 8:44 AM #202913
  GraHal

  Anybody else got this … not able to login to PRT on 22 Oct 22, no dropdown visible for DEMO PRT … my Live Account works fine.

  If this means we are getting v12 over this weekend … BRING IT ON!! 😉

  

  GraHal

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  10/22/2022 at 10:05 AM #202918
  PeterSt

  Hey GraHal – Same here. Bure sure not the same thoughts about V12. Let them start solve issues first for god’s sake.

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  PeterSt

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  10/22/2022 at 11:34 AM #202919
  GraHal

  I’m hoping they have moved fixes and improvements forward to V12!?

  

  GraHal

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  10/22/2022 at 12:25 PM #202920
  robertogozzi

  I can’t log in with IG, while I  can log in with PRT direct.

   

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  GraHal

  

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  10/23/2022 at 8:48 AM #202938
  Paolo.B

  Unfortunately the Demo platform is not yet re-established in prorealtime, how do you access the demo from Prt?
  Thank you

  

  Paolo.B

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  10/23/2022 at 9:01 AM #202939
  PeterSt

  IG always officially tells : the Demo access to PRT is temporary because PRT herself does not want to let you work in Demo forever. However, when you call IG support they will re-grant you access to Demo on the spot (I had that done once).
  IG also told me that access to Demo will last “a month or so”, but at least for me this time it lasted for 6 months.

  To be honest I think something else is the matter;
  If someone calls IG I think it is best to tell that Demo seems to be unavailable since yesterday to everyone (be that the complete truth or not).

  

  PeterSt

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  10/23/2022 at 9:15 AM #202940
  Paolo.B

  But my live account works perfectly, is it just the demo that no longer exists?

  

  Paolo.B

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  10/23/2022 at 9:23 AM #202941
  PeterSt

  Paolo, same here.
  But I think you don’t need to worry because when Demo is re-established, all PRT data/settings will be there again.

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  PeterSt

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  10/23/2022 at 6:36 PM #202948
  GraHal

  IG Status Page is showing Demo Accounts and PRT Accounts both Operational!!??

  

  GraHal

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  10/23/2022 at 6:49 PM #202951
  PeterSt

  Maybe that is just about the IG Demo account ? (which exists, right ? – it contains the same portfolio as the PRT Demo “account”)

  

  PeterSt

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  10/23/2022 at 7:22 PM #202954
  GraHal

  Probably Peter and it does seem too much of a concidence that me, you, Roberto md Paolo to all be ‘out of time’ re Demo Accounts??

  If we don’t trade on the related Live Account for 2 months then the Demo Account become ‘Login disabled’ … until we phone or email to ask to be enabled again. We do need a funded Live Account (even if not trading) to have Demo enabled again.

  

  GraHal

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  10/23/2022 at 7:35 PM #202955
  PeterSt

  Haha, not entirely correct (I hope I understand you correctly !)

  As we know the Stats are limited to ~1500 trades. I guess showing this from August shows about the same (this is Live up to last Friday).
  IOW, no, it is not that. 🙂

   

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  PeterSt

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  10/24/2022 at 8:21 AM #202966
  GraHal

  GraHal wrote:

  me, you, Roberto md Paolo

  I’m still the same – no Demo Account access, no dropdowns etc … are you in or still out??  Anybody else??

  

  GraHal

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  10/24/2022 at 8:28 AM #202967
  Paolo.B

  No Access, Prorealtime demo cannot be opened.
  I called support and was told that they have noticed the problem and are working on it.
  But it doesn’t work for now.
  We hope

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  Paolo.B

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  10/24/2022 at 9:28 AM #202968
  Paolo.B

  Solved, now the demo works too

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  Paolo.B

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