Hello,
In order to allow us to analyze your platform, please send us a technical report by following these instructions:
– As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
– Please assure that the window concerned by this issue is open.
– Click on “Help center”, then on “I have a technical problem”
– Choose the category “Other”
– Give as many details as possible, explain the issue you are having in the text box and mention
– Click “Send report”.
This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.
Best regards,
Jakub