Detailed Report – Anomaly?

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  • 09/18/2018 at 9:17 PM #80809
    GraHal

    I am very pleased that two of the Leo NN Systems closed with very good profit! 🙂

    But I am dismayed to see that the trades do not show up on the Detailed Report for all my Systems! 🙁

    I have closed my Platform and opened it again … screen shots are after close / reopen!

    Am I missing something??

    09/19/2018 at 8:00 AM #80829
    GraHal

    Still same today!

    Yesterday’s two > £400 gain Trades are not even showing on the Detailed Report for all Systems!

    Surely it can’t be to do the Max No of Trades etc … see screen shot.

    09/19/2018 at 8:14 AM #80834
    Nicolas

    Do they appear in the “automatic trading” list? or not at all anywhere?

    Do the performance of the system in ProOrder correctly calculated? (with the orders you mentioned).

    09/19/2018 at 8:23 AM #80835
    GraHal
    Nicolas wrote:

    Do they appear in the “automatic trading” list? or not at all anywhere?

    No the two trades > 400 do not appear under Automatic Trading … see screen shot.

    The two trades > 400 profit appear in the Detailed Report under Performance for each respective System (see screen shots in the OP) .

    The overall Performance (includes the two trades > 400) of my Demo Platform is correct when I look at my IG Dashboard.

    I have raised a Technical Report / Console and referred IG / PRT to read this Topic.

    09/19/2018 at 9:07 AM #80845
    GraHal

    I reckon there’s a good chance the Max Number of Trades = 1500 has stalled and old trades are not rolling off / deleted as new trades are added to the All Systems / Account Detailed Report.

    09/19/2018 at 10:47 AM #80855
    GraHal

    No it’s not the Max Order Limit as I just did a test of two manual trades and they show up in the  All Systems / Account Detailed Report.

    Unless Max Limit has stalled / not deleting for Auto-trades only?

    Please anybody … are you / have you experienced this Issue before …  closed Auto-Trades not logging in your All Systems / Account Detailed Report??  Did you find out why??

     

    09/19/2018 at 12:51 PM #80870
    Nicolas

    I suppose this is on a IG demo account?

    09/19/2018 at 1:00 PM #80871
    GraHal

    Yes it is an IG Account.

    A Leo NN Trade is showing for today in my All Systems / Account Detailed Report?? See attached.

    But the 3 Leo NN Trades yesterday (2 gainers and 1 loser) do not show in the All Systems / Account Detailed Report??  See attached Orders List

    09/19/2018 at 2:28 PM #80898
    Nicolas

    Let’s wait for PRT official support to ask questions or investigate. In the meantime I propose you send a report with the Help Center button (add a link to this thread too..).

    09/19/2018 at 2:46 PM #80904
    GraHal
    Nicolas wrote:

    I propose you send a report with the Help Center button (add a link to this thread too..).

    I did already, earlier on this morning and added a link to this thread.

    Thanks
    GraHal

    09/21/2018 at 9:03 PM #81041
    GraHal

    The Account Detailed Report (for all Systems) is still not logging all Trades!

    Strangely it is big winners that do NOT get logged, small winners and losers DO get logged!!

    Detailed Report is not that useful a tool anyway (in it’s present form) so I’ll pretend it’s not there! 🙁

    09/24/2018 at 11:51 AM #81174
    Nicolas

    I just get some news about this, from PRT. They have apparently already answered IG about this, but it seems like you did not have the information ..

    For a trade to be visible in weekly view it must be open and closed during the current week.

    A trade opened the previous week and closed in the current week will not be present in weekly view.

    So, that’s the reason why you don’t see some of the orders you were mentioning.

    I mark the topic as “resolved”.

    09/24/2018 at 12:48 PM #81182
    GraHal

    Thank you Nicolas.

    In my original post I provided screen shots on Daily View (not Weekly View).

    But I guess the same logic must apply … Trades must be opened today and closed today to appear in the All Systems Detailed Report List for Today?

    In my opinion this makes the All Systems Detailed Report more useless than I already thought it was?

    Reason I say this is I want an easy way to know day by day how much profit (or loss) I make each day (and ideally which System made or lost).

    (If I have to use the Orders List then I have to add / subtract each executed Order to get a running Total).

    Seems a reasonable expectation of a Trading Platform?

    09/24/2018 at 12:52 PM #81183
    Vonasi
    GraHal wrote:

    I want an easy way to know day by day how much profit (or loss) I make each day

    I look at My IG for this info as it shows all closed trades in date/time order as well as overnight fees. Obviously I still have no idea which strategy did what trades!

    1 user thanked author for this post.
    avatar GraHal
    09/24/2018 at 3:30 PM #81214
    Nicolas

    The same logic applied for daily, monthly and annually. FYI, I proposed to change this behavior to PRT and they agreed that it should be done.

    2 users thanked author for this post.
    avatar GraHal, avatar Vonasi
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