Details window not shown

• 07/05/2019 at 11:38 PM #102041
  trevor

  When backtesting the details window does not show. The menu drop down for the details window only show for AUD, not the selected currency pair. If I select another pair from the main window it still only shows AUD in the details window. If I change the template sometimes the details window is there but eventually it does not popup.

  Very frustrating. Please help me.

  

  trevor

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  07/06/2019 at 8:50 AM #102048
  GraHal

  Are you able to post a screen shot of the Details window then I can check for the same?

  

  GraHal

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  07/08/2019 at 8:02 AM #102115
  Nicolas

  Sorry I don’t really understand, could you please post a screenshot?

  What version of the platform please?

  Did you try to close and restart ProRealTime?

  

  Nicolas

  Keymaster

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  07/16/2019 at 2:34 PM #102670
  Maria PRT

  Dear Trevor,

  In order to allow us to analyze your platform, please send us a technical report by following these instructions:

  • As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
  • Please assure that the window concerned by this issue is open.
  • Click on “Help center”, then on “I have a technical problem”
  • Choose the category “Automatic trading”
  • Give the name of the code you are referring to.
  • To benefit from a technical help we need you to authorize us the access to the crypted code. To give us a temporary access, please check the box “I authorize the decryption of the codes (…)”
  • Give as many details as possible, explain the issue you are having in the text box and mention
  • Click “Send report”

  This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

  Many thanks in advance,

  Maria from ProRealTime

  

  Maria PRT

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  ProRealTime

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