Differnce between live & demo

• 06/13/2023 at 7:40 PM #216166
  GraHal

  You need to send in a Technical Report via Help (on the PRT Platfrom) > Help Center > I’m having a Technical Problem.

  Refer to this Topic then you not need to say as much in the Technical Report you submit.

  Please let us know any response you get?

  

  GraHal

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  06/13/2023 at 7:41 PM #216167
  Franro

  @GraHal it seems like other people have the same issue. I will wait for tommorow and see

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  GraHal

  

  Franro

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  06/13/2023 at 8:26 PM #216174
  Franro

  @Paolo.B Have you sent in techincal report?

  

  Franro

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  06/14/2023 at 8:53 AM #216200
  Mauro T. “Algorithm System”

  I have the same problem on the three day demo.
  I contacted IG this morning…now I’m waiting for an answer, as soon as I have a reply I’ll let you know.

  
  HI

  Mauro T. “Algorithmic system”

  1 user thanked author for this post.

  GraHal

  

  Mauro T. “Algorithm System”

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  06/14/2023 at 10:08 AM #216202
  Nicolas

  Do you have support tickets number to share with me please? So I could look after.

  

  Nicolas

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  06/14/2023 at 10:27 AM #216206
  Mauro T. “Algorithm System”

  I sent 4 or 5 algorithms as an example….I honestly didn’t look at the ticket number.
  Now I don’t know how to see what the ticket number is

  

  Mauro T. “Algorithm System”

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  06/14/2023 at 11:29 AM #216214
  PeterSt

  You can’t. Unless you receive an answer by email. Then it is in the title.

  

  PeterSt

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  06/14/2023 at 1:21 PM #216221
  Franro

  EUR/USD Mini seem to work fine today. Will wait and see about “ghost positions”. Will update you all.

  

  Franro

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  06/14/2023 at 2:29 PM #216225
  Nicolas

  @mauro

  Please create ticket for the issue with your real account, it should fastened the process, thank you.

  

  Nicolas

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  06/14/2023 at 2:51 PM #216226
  Mauro T. “Algorithm System”

  This should be the ticket number of one I sent….but I sent several.
  Automatic trading (#202306141123146937)

  

  Mauro T. “Algorithm System”

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  06/14/2023 at 7:22 PM #216235
  Franro

  Update on this “EUR/USD Mini seem to work fine today. Will wait and see about “ghost positions”. Will update you all.”

  Eur/Usd mini is still not fine, still same problem with insufficient funds bug.

  
  @Nicolas Maybe you can inform PRT about this too?

  

  Franro

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  06/15/2023 at 7:23 AM #216245
  Nicolas

  Franro wrote:

  insufficient funds bug

  With a demo account? Maybe an insufficient margin for your account considering your lot size?

  

  Nicolas

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  06/15/2023 at 7:46 AM #216251
  Franro

  @Nicolas look at page 1 “06/13/2023 at 5:20 PM” and you will understand.

  50k price for 5 lot size at eur/usd mini, there are some issues.

  

  Franro

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  06/15/2023 at 8:03 AM #216252
  Mauro T. “Algorithm System”

  The algorithms continue to open and close without any sense … even 10 times in a few minutes, unfortunately they do nothing to fix the situation.

  

  Mauro T. “Algorithm System”

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  06/15/2023 at 8:06 AM #216253
  Mauro T. “Algorithm System”

  Others open and never close again…. fortunately Live works.

  

  Mauro T. “Algorithm System”

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