Duplicate Order Created

• 02/13/2018 at 9:49 AM #62530
  juanj

  So Yesterday morning I noticed that I had 2 positions of 4 contracts each opened. Although according to the strategy and PRT only 1 position of 4 contracts were supposed to be open. I had a look at the IG Activity journal and realized 2 stop orders were created at exactly the same time. So somehow IG managed to duplicate the stop order for some unknown reason.

  Subsequently when the exit criteria were met only the one position was closed by PRT and I was left with the second position still running. I ended up having to close it out manually for a loss.

  

  juanj

  Participant

  Topics: 51

  Replies: 505

  Been thanked: 170 times
  02/13/2018 at 10:43 AM #62538
  Despair

  Hi Juanj,

  I experienced exactly this error several times!! See the post “PRT opens 2 positions instead of 1!?” does below. I reported this problem about 2 month ago to PRT but never got a reply.

  

  Despair

  Blocked

  Topics: 97

  Replies: 1034

  Been thanked: 219 times
  02/13/2018 at 10:51 AM #62539
  juanj

  The only reason I am even posting this is just to vent. Not sure if IG or PRT even understand how frustrating this type of issue is to a professional trader. And I am also tired of sending a Technical Reports just for them to refund me.

  What I want is for them to do proper quality testing and provide us with a professional reliable platform. I am pretty sure IG has made more out of me over the years in brokerage commission than what I have actually banked as profits. And I know PRT gets their share as well.

  

  juanj

  Participant

  Topics: 51

  Replies: 505

  Been thanked: 170 times
  02/13/2018 at 10:54 AM #62540
  Despair

  This morning I finally got an answer to this problem. Sadly it is like almost all answers I have received so far from PRT. They always blame somebody else!! Either it is my code, IG or whatever. 🙁

  Here is the answer i received. Please also keep in mind that this is the first answer I received after about 2 months and after I reported the same error again and gain and asked for an answer. If I had gotten this answer after a few days, fine but if this is what comes after 2 months…

  This situation has been caused by an error located on IG side.  We have reported this situation and awaiting for their correction. We invite you to contact them if you continue to encounter such issues.

  In the meantime, our developers are working to define a workaround in order to avoid this issue.

  

  Despair

  Blocked

  Topics: 97

  Replies: 1034

  Been thanked: 219 times
  02/13/2018 at 11:06 AM #62546
  juanj

  Sigh. I will just hold onto this in the hopes that they are indeed working on fixing it.

  “In the meantime, our developers are working to define a workaround in order to avoid this issue.”

  

  juanj

  Participant

  Topics: 51

  Replies: 505

  Been thanked: 170 times
  02/13/2018 at 11:14 AM #62547
  Despair

  Well this is what they told me since I reported the problem the first time. Please report this error to PRT you too so they understand this is happening frequently.

  

  Despair

  Blocked

  Topics: 97

  Replies: 1034

  Been thanked: 219 times
• Author
  Posts