History of alerts

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Viewing 14 posts - 1 through 14 (of 14 total)
  • 11/06/2023 at 7:42 PM #223275
    benkunz

    Hi,
    is there a way to see every time an alert was triggered on a given stock ? 2 days ago I could see the icon representing the alert, but now it is gone 🙁
    thanks

    11/06/2023 at 8:06 PM #223276
    GraHal

    There is a setting to show or not show the ‘triggered alert icon’.

    We need to always be stating what version (v11 or V12) we are using as settings are different, so on Main Menu > Help > About what version are you using?

    11/06/2023 at 9:01 PM #223277
    benkunz

    sorry, I’ll add the version next time. so V12, with end of day data, and PRT complete.

    11/07/2023 at 8:42 AM #223282
    benkunz

    Hi,
    i went through all menus I could find and never saw anything that looks like a triggered alert icon

    11/07/2023 at 9:28 AM #223288
    GraHal

    On V12 … Click on Price > Configure Price > Chart > icons on Price > Alerts

    11/07/2023 at 9:56 AM #223290
    benkunz

    unfortunately, it doesn’t seem to work. First screenshot of yesterday 22:10 shows the received alert with the icon on graph.
    And on the second screenshot of today, eventhough the checkbox was already checked, the icon is not there anymore

    11/07/2023 at 9:59 AM #223294
    benkunz

    my bad, i inverted the captions on the screenshots and i cant change them 🙂

    11/07/2023 at 10:57 AM #223297
    GraHal
    benkunz wrote:

    unfortunately, it doesn’t seem to wor

    Has the platform been switched off since the first alert icon showed?

    OR

    Is it maybe to do with the all crossing setting, recall that you only get one Alert with all crossings and then you have to reset the Alert?

     

    11/07/2023 at 11:44 AM #223301
    benkunz

    the screenshot from yesterday was made from home with one computer, and the one from today with another computer from work. So yes the platform was switched off between the 2 screenshots.

    I have no clue about your suggestion, whether all crossing/real time or whatever was checked, I feel that I should be able to somewhere when the alert was triggered, but it is unfortunately not the case. I saw it yesterday, but today it’s gone 🙁

    11/07/2023 at 12:00 PM #223302
    GraHal

    I sugges you set your Alert to Crosses Over or Crosses Under as appropriate (not set to All Crossings) and also set to Real Time (not current bar closes).

    Check on the PC on which you set the Alert (with above settings) and check before the PC is switched off.

    11/07/2023 at 2:53 PM #223311
    benkunz

    I changed all my alerts to crosses under or over and to real time (eventhough i only have end of day data).
    I dont remember on which PC i created the alert 🙂
    do you think it could make a difference ?

    11/07/2023 at 3:37 PM #223314
    PeterSt

    You should at least re-check the current setting; what was set on the one PC, is not necessarily set on the other; PRT maintains separate templates for separate PCs (even if the account is the same).
    This probably is not the culprit, but it is always good to check.

    1 user thanked author for this post.
    avatar GraHal
    11/07/2023 at 9:26 PM #223327
    benkunz

    I just checked on the other computer where I’ve had the alert yesterday. Well, today, the alert is gone 🙁

    11/08/2023 at 4:39 AM #223331
    PeterSt

    Assumed you talk about the setting (to begin with) of it :

    I suggested that it could be gone, because there is no single way that I can let stick Notifications in V12. Thus, the checkboxes for those always get randomly deactivated.
    I must have set then On again for 100+ times, but they always get unchecked. In more rare occasions even during a session.
    PRT has formally given up on this one – they just can’t find the culprit or mimic the situation (sent dozens of Technical Reports (Under Help) about it).

    Notifications, to me, look to be a similar mechanism as Alerts.

    Something else : you should have two different Templates for the two PCs, plus that you must tell PRT *that* it is about different PCs. You do that at the place you see below.
    To me it is quite vague how that operates, and technically I have blamed many situations to that setting in the first place (have been in the one, in the other something changes). So it is all a bit of speculation.

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