huge spike in Dow

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Viewing 15 posts - 1 through 15 (of 37 total)
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  • 08/21/2018 at 9:33 PM #78722
    verygrubby

    Did anyone else encounter a huge sudden spike of 250 points in the dow at around 21:14? It is shown in the IG mobile app Dow chart, but nowhere else… trouble is, this also affected my open pro order trades – a Dow SELL was stopped out due to this mysterious spike… I’ve noticed a few odd things over the past week. This is by far the weirdest. Hard to have confidence in these things when it acts so strangely – and NEVER to my advantage!

     

     

     

     

    08/21/2018 at 9:49 PM #78724
    Vonasi

    Live or demo?

    If live and it was not a true market then you have good reason to ask IG to refund you. If demo then you still need to report it to IG (they do not monitor this forum) as it might be a bug in their platform that they need to fix.

    08/21/2018 at 9:54 PM #78725
    verygrubby

    looks like exactly the same thing happened yesterday too – again at 21:15… surely this caused many to be stopped out if they were shorting the dow? I bet IG do nothing about incurred losses… and what’s to stop them just doing this randomly every now and then to stop loads of people out?

    08/21/2018 at 10:02 PM #78726
    verygrubby

    was only demo… live looks ok…I have reported it…

     

    1 user thanked author for this post.
    avatar Vonasi
    08/21/2018 at 10:25 PM #78728
    Vonasi

    Were the trades opened using the mobile app? It seems weird that there was a spike on the mobile app that closed your trades but no spike on the PC platform.

    Were the trades opened via the IG platform or the PRT platform?

    08/21/2018 at 10:29 PM #78729
    verygrubby

    No, the trades were opened via ProRealTime demo on my iMac. Very odd. Charts look fine on ProrealTime.

    In the attached you can see the sell, and where I got stopped when it spiked, even though the price never got close!

    08/21/2018 at 10:51 PM #78731
    Vonasi

    Good that it was only demo and we don’t seem to hear of any of these weird spikes and close outs with live trading but still it makes meaningful forward testing in demo difficult to have any confidence in and all of our live trading has to be based on confidence built from forward testing in demo.

    I had a conversation with IG regarding exactly this recently but it seems that they still feel that the demo platform (both IG and PRT) is low priority even though we are all basing our decisions whether to go live with a strategy on our experiences with the demo platforms. I guess they profit whether we are confident in our strategies or not.

    08/21/2018 at 11:18 PM #78733
    Jaykay

    it happend on the DAX (demo) aswel. yesterday too.

    it took profit on a system which would have been a loss and opened a trade on an other system with profit.

    so the result in demo will be a lot different from realtime also after last weeks crash (in demo).

    its weird because the spikes don’t show in the PRT demo chart.

    08/22/2018 at 8:13 AM #78738
    verygrubby

    IG responded with

    “Kindly note that we have been experiencing some pricing issues for the Indices on the demo accounts for the last couple of days. This could have been the reason why you’re seeing these incorrect spikes in the charts too.

    Our IT team is currently still investigating and are looking to get this resolved as soon as possible. We seek your patience and understanding on this matter.”

    I wish they would send an email or something to warn people there are issues. A lot of time is wasted head-scratching otherwise!

    2 users thanked author for this post.
    avatar GraHal, avatar Jaykay
    08/24/2018 at 9:50 PM #79019
    GraHal
    verygrubby wrote:

    I wish they would send an email or something to warn people there are issues. A lot of time is wasted head-scratching otherwise!

    I’m glad you brought this to our attention @verygrubby … look at attached … how else can my trade have gone from -80 to -340 … same time as you saw the spike … but I don’t even get to see the spike on my PC based Platform (Demo Fwd Test) … I just get to see the results … a £260 pound loss … thanks IG!!!

    Had you not have said then I would have been head-scratching all night!

    08/24/2018 at 10:08 PM #79021
    verygrubby

    Ha! Indeed… Check out the chart on IG (demo) via your mobile… you will see the daily 250 point spike in all its glory!

    08/24/2018 at 10:10 PM #79022
    GraHal

    Same thing happened tonight at same time  (£320 in my favour) but it makes Fwd Testing a joke / waste of time!?

    08/24/2018 at 10:21 PM #79025
    verygrubby

    yep (for strategies trading during the spike)

    08/24/2018 at 10:25 PM #79027
    Vonasi

    …and this is the demo data and level of reliability that IG expect traders to use in demo and then they expect us to base our decisions as to whether to use real money on.

    They tell us that they have a Ferrari for us to use and then give us a knackered old Ford Fiesta to test drive.

    I think they want newbies to mess around for two weeks on demo with half size bets and then put their life savings on the line based on the experience. IG don’t care that we might actually want to test and prove using the demo data. They win whether we win or lose. Maybe the new ESMA rules were not to protect us from our own stupidity but to actually protect us from the unscrupulous spread betting companies?

    I guess we all just have to accept that IG demo data is possibly a pile of poop and then build that factor into our decisions as to whether to actually rely on it too much when testing.

    08/25/2018 at 9:09 AM #79035
    GraHal

    The more I think about this the more annoyed I feel!

    Surely it would not take a half decent techie 10 mins to see what is causing such a massive spike and to prevent it after the first occurrence??

    Also – if for example the reason is complex and not easily preventable / fixable – and IG had warned us beforehand ( as Grubby says) then we could have put time constraints on our Systems. Still not good but at least it would have preserved Performance History.

    I was going to say – why isn’t the Demo Platform a copy of the Live Platform –  but we know why … it’s so we act as unpaid Testers for improvements / upgrades. I can understand this but maybe there’s a case for a Live copy Test, even if functionality were limited only to Forward Testing??

    This Live copy Test Platform could be a parallel running background thing, where we see / use Demo but Forward Testing is auto-copied into a Live copy Test Patform and we get to see the results only!?

    This would also serve as a comparison User Test for PRT.

    Naah it wouldn’t work as I propose above due to new features not being available in the Live copy Test Platform … for example, MTF etc.

    Above may spark another good idea from somebody else?? 🙂

    Back to the Hell of my daughter’s house extension now! 🙂

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