IG account cannot connect to PRT

• 03/30/2020 at 6:43 AM #123865
  BC

  Hi PRT team

   

  My Australia IG account cannot connect to PRT after transfer to international on last week end, I inform IG helpdesk and they seem cannot solve this issue and told me I am not access PRT yet, but on IG platform, it clearly show I am accessed, and no luck even though I stop it and re-access again.

   

  

  BC

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  03/30/2020 at 11:05 AM #123908
  GraHal

  Have you enabled PRT on the IG Settings under your Profile?

  

  GraHal

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  03/30/2020 at 11:55 AM #123933
  BC

  Hi GraHal

   

  Yes, enabled.

  All live strategies still can take trade today, and just received IG notice as below:

   

  “Sorry to hear about your issues. We are aware of an issue that affects accounts that are recently transferred to IG International that are not able to access PRT. We are looking into the issue and will resolve this asap.”

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  GraHal

  

  BC

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  03/31/2020 at 11:38 PM #124187
  BC

  It’s ok now.

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  GraHal

  

  BC

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