IG Account closed lack of activity

slippy · Sun, 29 Jan 2023 16:43:15 +0000

Hi all I’m after some help, please. I logged into my IG account today, but it has been closed due to a lack of activity on the live account. I have only been using the demo to practice with and was going to fund the live account in about 6 months. I contacted IG help and they have said my only option is to open a new account. However, I had installed some paid for indicators from prorealmarketplace coming to about £400 in total. If I open a new account is there a way to transfer the products across? Has this happened to anyone else before? I do not mind opening a new account but I don’t want to lose £400 of paid for indicators!! any help appreciated

This topic has 3 replies, 3 voices, and was last updated 1 year ago by slippy.

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01/29/2023 at 5:43 PM #208695

slippy

Hi all

I’m after some help, please. I logged into my IG account today, but it has been closed due to a lack of activity on the live account. I have only been using the demo to practice with and was going to fund the live account in about 6 months.

I contacted IG help and they have said my only option is to open a new account. However, I had installed some paid for indicators from prorealmarketplace coming to about £400 in total. If I open a new account is there a way to transfer the products across? Has this happened to anyone else before? I do not mind opening a new account but I don’t want to lose £400 of paid for indicators!!

any help appreciated

slippy
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01/29/2023 at 7:51 PM #208698

GraHal

Did you not get your Demo Account disabled every 2 months while you were inactive on Live?

If you had put some money on your Live Account, even £100, then above would have happened. Also you would have been charged £30 per month off your Live funds.

The way forward would be to contact the vendor of the System you bought of MarketPlace, explain what happened and provide evidence (email from IG?). I feel sure the vendor will then provide you with a replacement License somehow or other?

GraHal
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01/30/2023 at 8:37 AM #208712

Nicolas

HI Slippy, don’t worry! 🙂

In order to get your licences back into your new account, please contact me through the marketplace website contact form: https://market.prorealcode.com/contact/

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GraHal

Nicolas
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01/30/2023 at 5:01 PM #208776

slippy

Thanks everyone for your help, especially Nicolas…..all sorted now

Cheers all

slippy
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IG Account closed lack of activity

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