IG Email alerts

• 01/11/2021 at 4:26 PM #157369
  Grantx

  Do email alerts work with IG? I have tried with two different emails but I dont get the alerts. PRTV11 alerts with Davids voice but I get no email.

  

  Grantx

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  01/11/2021 at 9:59 PM #157423
  GraHal

  Did you get any message on the screen when you set up the email alert?

  

  GraHal

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  01/11/2021 at 11:08 PM #157430
  Grantx

  Yes. I checked the box to send the email. Then an alert message popped up. But no email was sent. Ive checked spam, junk, and custom rules so its not being filtered by my email.

  

  Grantx

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  01/11/2021 at 11:39 PM #157431
  GraHal

  You need to post a screen shot of what are the conditions you select so that get an Alert?

  

  GraHal

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  01/12/2021 at 1:31 PM #157536
  Grantx

  See attached.

  

  Grantx

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  01/12/2021 at 1:36 PM #157542
  GraHal

  Is the email address the one you used to sign up to IG / PRT??

  

  GraHal

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  01/12/2021 at 1:41 PM #157547
  Grantx

  Yes. Ive also tried others.

  

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  01/12/2021 at 11:30 PM #157607
  clemencejesse

  Are all PRT alerts triggered every time conditions occur? I set one on EURUSD and only triggered once. Sorry if I am missing something? Thanks

  

  clemencejesse

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  01/13/2021 at 11:53 AM #157633
  Grantx

  Do the email alerts work for anyone else with IG or is it just something on my side?

  

  Grantx

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  01/13/2021 at 12:10 PM #157636
  GraHal

  They have worked for me, but I’ve not done an exhaustive test … as in, at times I think I didn’t get an email but I put it down to I forgot which email address I had used and then didnt check all my email addresses etc.

  I did a check for soembody on here a week or two back and I set it to send email when price > a value close to what it was when I set up the Alert. Sure enough I received the enail in that instance.

  Have you done above and also make sure you use the same email address that have logged with IG for the particular account that you are setting up the email Alert on!?

  Please report back to let us know … for the benefit of others reading that have the same Issue etc.

   

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  Grantx

  

  GraHal

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  01/13/2021 at 1:52 PM #157652
  Monobrow

  I set one earlier today, IG PRT 11.1. Used the same email as registered with IG. Just did a “create alert” on price, used all default settings and……………

   

  it worked fine 👍

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  Grantx, GraHal

  

  Monobrow

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  01/13/2021 at 5:39 PM #157681
  Grantx

  Cool, thanks for letting me know. Must be something on my side …… but what???

  Windows firewall perhaps?

  Ive checked all the rules on my email and there are no filters.

  

  Grantx

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