I’m not getting 200K candles in v11 demo via IG

Vonasi · Thu, 26 Nov 2020 18:57:57 +0000

Yesterday my IG demo account switched to PRT v11. Other moderators are reporting that they can get 200K bars to test on but despite adding 200K as a units option I never see 200K bars. I added a simple indicator: count = count + 1 return count …and on a tick chart I get 100K. All other charts give me much less than that so for example on a 15 minute chart I only get around 50K bars. I know that Noobywan has the same limitation on bars as I do. He is on CFD and I am on a spread betting account so that is not the issue. How many bars is everyone else getting?

This topic has 64 replies, 12 voices, and was last updated 4 years ago by Monobrow.

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12/20/2020 at 7:53 PM #154643

George65

I believe you GraHal, but it is not working for me. And thanks for your support :)!

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12/20/2020 at 7:55 PM #154644

George65

and what about with us tech 100? Is it working for you, just like the dow?

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12/20/2020 at 8:02 PM #154645

George65

I can see in the upper left corner, that my version is “complete” and not “premium”

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12/20/2020 at 8:04 PM #154646

Vonasi

George65 wrote:

By the way, this is a joke and overcomplicated and not customer friendly.Period

PRT and IG are separate companies offering two totally different products. PRT provide a platform and IG provide brokerage services and market data.

IG offer the ‘Complete’ platform as a free bonus product if you open an account with them.

PRT offer the’ Premium’ platform for a price but you can have it for free if you open an IG account when signing up for it as they get a cut of the action whenever you trade and also maybe a monthly usage fee from IG for each account opened via PRT (I don’t know the exact details of their arrangement!)

It is not overcomplicated but just two different companies using each other to sell and promote their own products.

Most people find their way to PRT because they get interested in spread betting/CFD trading and open an account with IG as it is a market leader in that field. Most people do not go out looking for a trading platform and then see who they can connect it to to get data and brokerage services. Later some of them switch to PRT Premium when they find out that this is possible to get it via PRT for free if they open an IG account via them.

Vonasi
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12/20/2020 at 8:12 PM #154647

GraHal

Good Call! 🙂

Yes … see attached at red arrowheads.

GraHal
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12/20/2020 at 8:15 PM #154649

GraHal

George65 wrote:

upper left corner,

Upper left corner of what screen?

I have never been able to see this, despite several minutes searching!

Please can you provide a ascreen shot showing Complete?

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12/20/2020 at 8:16 PM #154650

George65

Thanks Vonasi for the explanation. I understand that they are two different companies.

But by the end you are at the same destination>>>>you’re an IG customer with PRT platform. The content is different depending on the door through which you enter

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12/20/2020 at 8:19 PM #154651

George65

upper left corner in the menu bar in PRT

George65
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12/20/2020 at 8:22 PM #154653

GraHal

Here you mean?

Ah maybe it only says Complete on the Live Account??

Edit / PS

Aha … Yes I can see it now and I am on Complete also, so our difference in lookback must be due to some settings difference??

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12/20/2020 at 8:25 PM #154655

George65

yes, you were faster than me :)!

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12/20/2020 at 8:29 PM #154656

George65

What settings are you thinking of? In s&p I have longer history. This is why I asked you on ustech100, when you shew dia

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12/20/2020 at 8:45 PM #154657

GraHal

Can’t think of any, but I’ll sleep on it!? 🙂

We need a 3rd Party to tell us how far back they go on US Tech on 15 min TF over 200k bars ??

Vonasi / anybody??

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12/20/2020 at 9:05 PM #154659

George65

thanks!

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12/20/2020 at 9:18 PM #154660

GraHal

SORTED!

You will be using CFD so I checked my CFD Platform and yes I go back (only) to 28 Jan 20 on 15 min TF over 200K units!

Why … I’ve no idea … that’s the next stage in the problem! 🙂

Weird eh??

GraHal
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12/20/2020 at 10:39 PM #154663

Vonasi

George65 wrote:

The content is different depending on the door through which you enter

A wise man always chooses the right door first time. If not then he can always go back through the door that he chose and go through the other door and pretend that he is wise.

Personally I went through what I thought was the wrong door (Complete) and then reversed back and went through what I then believed was the actual right door (Premium) before realising that the first door suited my needs much better (I only needed daily candles back to the mid 90’s).

Now with v11 what I can find through the door I decided was the wrong door has changed and the new toys and new functions might tempt me back through it.

Vonasi
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