inaccurate hourly charts

• 06/24/2018 at 3:04 AM #74204
  essbee

  Can anyone explain why some of asx200 hourly charts are at least three weeks behind ?

  

  essbee

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  06/24/2018 at 7:48 AM #74206
  Real Pro

  Are you using IG by any chance?  They seem to be pretty poor at maintaining data with anything other than the big indices and currency pairs.  If you ring them they blame their data providers.  I don’t know what’s going on.

  

  Real Pro

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  06/28/2018 at 4:17 PM #74629
  Carine

  Hello,

  In order to allow us to analyze your platform, please send us a technical report following these instructions:

  – As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
  – Please assure that the window concerned by this issue is open.
  – Click on “Technical support”
  – Choose the category (e.g. “Data” for a spike)
  – Select the concerned window in the drop-down menu.
  – Giving as much detail as possible, explain the issue you are having in the text box.
  – Click “Send report”

  This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

  Thanks in advance

  

  Carine

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  ProRealTime

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