Indicators and Trading Systems Window Won't Show Up!

• 04/30/2018 at 4:01 AM #69401
  Wazz

  The software worked great for two days but today all of a sudden when I click on the button to open the window where I create new indicators, the window won’t show! The chart window would fade out as it usually does when the other window is opened and it would stay faded until I press escape. If I press alt-tab to see open windows, not I see the “indicators and trading systems” window there, but trying to select it would take me to the last open window (other than PTR).

  I tried to reinstall several times, tried using different browsers, rebooted, even deleted the whole installation folder and reinstalled, but so far nothing works. I hope someone has a solution or some suggestions?

   

  Thanks

  

  Wazz

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  04/30/2018 at 7:22 AM #69402
  Andre Vorster

  What Operating system do you use?

  Uninstall PRT
  Delete Temp JAVA files-
  If you use Windows go to Control Panel – Java – Settings – Delete files.

  Delete all the files in your Windows Temp Directory.

  Reboot and re-install PRT.

  

  Andre Vorster

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  05/01/2018 at 4:09 PM #69576
  Ulrike

  Hi Wazz,

  please send a technical report following these instructions:

  – Go to the “Help” menu on the ProRealTime toolbar.
  – Please assure that the window concerned by this issue is open.
  – Click on “Technical support”
  – Choose the category
  – Select the concerned window in the drop-down menu.
  – Giving as much detail as possible, explain the issue you are having in the text box.
  – Click “Send report”

  This will send a report containing technical information concerning your platform, which will allow the technical team to run a diagnostic analysis of the issue you have come across.

  Are you using the launcher or the java version of ProRealTime? Via http://www.prorealtime.com or via a version provided by your broker?

  Best regards,

  Ulrike

  

  Ulrike

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  ProRealTime

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