Indicators and Trading Systems Window Won't Show Up!

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04/30/2018 at 4:01 AM #69401 quote

Wazz
Participant

New

The software worked great for two days but today all of a sudden when I click on the button to open the window where I create new indicators, the window won’t show! The chart window would fade out as it usually does when the other window is opened and it would stay faded until I press escape. If I press alt-tab to see open windows, not I see the “indicators and trading systems” window there, but trying to select it would take me to the last open window (other than PTR).

I tried to reinstall several times, tried using different browsers, rebooted, even deleted the whole installation folder and reinstalled, but so far nothing works. I hope someone has a solution or some suggestions?

Thanks

04/30/2018 at 7:22 AM #69402 quote

Andre Vorster
Participant

Senior

What Operating system do you use?

Uninstall PRT
Delete Temp JAVA files-
If you use Windows go to Control Panel – Java – Settings – Delete files.

Delete all the files in your Windows Temp Directory.

Reboot and re-install PRT.

05/01/2018 at 4:09 PM #69576 quote

Ulrike
Moderator

Senior

Hi Wazz,

please send a technical report following these instructions:

– Go to the “Help” menu on the ProRealTime toolbar.
– Please assure that the window concerned by this issue is open.
– Click on “Technical support”
– Choose the category
– Select the concerned window in the drop-down menu.
– Giving as much detail as possible, explain the issue you are having in the text box.
– Click “Send report”

This will send a report containing technical information concerning your platform, which will allow the technical team to run a diagnostic analysis of the issue you have come across.

Are you using the launcher or the java version of ProRealTime? Via http://www.prorealtime.com or via a version provided by your broker?

Best regards,

Ulrike
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