Issue Upgrading Account (IG)

• 06/01/2020 at 1:14 AM #133994
  StrongRobert

  Hi,

  I am trying to upgrade my account to pro I have IG as a broker. I am going through this link https://trading.prorealtime.com/en/ig.

   

  It will not save the (Yes or No) for the email preference. (Picture attached) Any suggestions would be great.

   

  I have tried clearing all cookies, firefox, Microsoft edge, chrome, 2 computers, 1 phone and it won’t work so I don’t believe it on my end.

   

  Thank You

  Robert Strong

  

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  06/01/2020 at 8:34 AM #134016
  GraHal

  Have you tried using a different email address?

  

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  06/01/2020 at 12:44 PM #134048
  StrongRobert

  I have.

  

  StrongRobert

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  06/01/2020 at 1:23 PM #134055
  GraHal

  StrongRobert wrote:

  I am trying to upgrade my account to pro I have IG as a broker

  Have you tried opening a new account (rather than an upgrade) and at the same time use a different email address than you used on your IG Account?

  

  GraHal

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  06/01/2020 at 1:39 PM #134056
  StrongRobert

  Thank you for the suggestion, I’m not really looking to have multiple accounts.  Is there any way for me to scan and email a document or maybe technical could work the bug out?

  Thank You

  Robert

  

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  06/01/2020 at 2:32 PM #134059
  GraHal

  I know it sounds weird, but others on here have found that the only way seems to be to raise another Account with an email not previously used.

  If you think about it … what you are attempting to do (I think? ) is to upgrade an Account you have with IG  into a higher level Account with another company – PRT … not surprising it won’t work?

  

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  06/01/2020 at 3:27 PM #134064
  StrongRobert

  I tried another email that is not used on my IG. I made a demo of the Premium but am not able to launch that because when I go to do the phone verification it returns a  technical error.

  It’s surprising with a PRT account already I can’t upgrade to a higher level PRT account on the PRT website with it tied to a broker.  Is there any paper options or could technical upgrade the account? Please advice on the next course of action I need to take.

   

   

  

  StrongRobert

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  06/01/2020 at 3:50 PM #134065
  GraHal

  StrongRobert wrote:

  Please advice on the next course of action I need to take.

  You are best to ask PRT directly.

  

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  06/03/2020 at 7:14 PM #134462
  deletedaccount100622

  Did you get anywhere with this? I use IG at the moment and paid for Prorealtime Pro before finding out the data was not connected to IG

  

  deletedaccount100622

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  06/04/2020 at 2:58 AM #134503
  StrongRobert

  This is the response I got.

   

  Dear Mr,

  At the moment, US residents are not allowed to be sponsored by ProRealTime. We will inform you when the situation will evolve.

  Have a good day!
  Best Regards,

  Gregoire

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  GraHal

  

  StrongRobert

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  06/06/2020 at 3:54 PM #134873
  deletedaccount100622

  I got the same response without the US part, I had even offered to pay for an upgrade

  Opening a second account via PRT just to get the extra data will surely flag a fraud check at IG

  As well as having duplicate accounts personally I would have thought it would abuse the affiliate scheme commissions that PRT will receive for the referral assuming that is why PRT give you the upgrade when opening the account via them

  

  deletedaccount100622

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  06/06/2020 at 3:59 PM #134874
  StrongRobert

  Unfortunately yeah. It’s aggravating as I would happily pay. And I don’t really want to go to ThinkorSwim.

  

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  06/06/2020 at 6:05 PM #134892
  GraHal

  So what are we saying here?

  If we have PRT Platform via an Account with IG then we cannot open another Account direct with PRT and thus have the PRT Platform running on IG data but sponsored by PRT?

  Put in a few words …

  PRT v10.3 on IG data  = Allowed.

  PRT v10.3 on IG data + PRT v11 on IGdata sponsored by PRT = disallowed?

  

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  06/08/2020 at 12:36 PM #135183
  sixeight

  I’d be intrigued to see some perspectives on this – I tried setting up a PRT sponsored account (already have an account with IG) but it wasn’t allowed – I did use the same email address though. Is it worth shutting your IG account and then opening a new one via PRT?

  I’m also unsure whether the PRT sponsored version is v10.3 or v11?

  

  sixeight

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  06/08/2020 at 1:47 PM #135194
  Nicolas

  PRT sponsored is still on 10.3 and get the v11 once IG had done the upgrade.

  

  Nicolas

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