Unable to start a Strategy

AutoStrategist · Thu, 10 Aug 2017 19:40:38 +0000

I have a strategy that I am unable to start, there is an issue loading the historical data. The previous version that I stopped to run this updated version that had been running for weeks will not restart giving the same error message. Am thinking it is related to the outage that occurred earlier today when I was unable to get into PRT to trade manually and when it did come back up about 2 hours of bars were missing and are still missing from the charts. Anybody else having problems, have put in a support request will see what comes back?

This topic has 20 replies, 9 voices, and was last updated 7 years ago by AutoStrategist.

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08/11/2017 at 11:41 AM #43019

BC

Yes David, PRT seem fixed losing bar issue, I can re-start my Dow algo.

BC
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08/11/2017 at 12:02 PM #43021

lerilleseb

yes all is ok now 🙂

lerilleseb
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08/11/2017 at 12:13 PM #43023

David

Please monitor your systems.

One of my systems was not working as coded and I had to Stop it.

David
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08/11/2017 at 12:34 PM #43025

AutoStrategist

@Nicholas, @Noobywan

As Prorealcode works closely with IT-Finance could we get PRT status and issue notifications posted on this site?

AutoStrategist
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08/11/2017 at 2:20 PM #43028

Nicolas

As far as I know (currently on leave), the problem is gone. Strategies were blocked until the network issue was resolved. During 2 hours the network provider between PRT and IG was not able to create the link as it should.

Someone told me that IG sent SMS to all customers to warn about the problem and how to close positions, didn’t saw it myself so maybe someone could confirm?

Nicolas
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08/11/2017 at 3:27 PM #43029

AutoStrategist

I got this email from IG at 12:24 today, nothing else other than the response above to my support request:

Owing to missing chart data on ProRealTime charts, your ProOrder strategy(s) were suspended. These strategies have now automatically resumed, and the missing chart data has now been backfilled. We strongly advise you to check the status of your strategies in the ProOrder window within ProRealTime

AutoStrategist
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