In order to allow ProRealTime to analyze your platform, please send a technical report following these instructions:
– As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
– Please assure that the window concerned by this issue is open.
– Click on “I have a technical problem”
– Choose the category
– Select the concerned window of the impacted instrument in the drop-down menu.
– Giving as much detail as possible, explain the issue you are having in the text box.
– Click “Send report”