Large Green Cogs

• 07/23/2020 at 5:41 PM #139986
  Bard

  Hi,

  Does anyone know how to get rid of the huge large green/white cogs on my charts? I have hit the x button on the right of the cog many times but it is unresponsive? It seems the area of the green rectangle changes size on its own accord for reasons I can’t fathom, luckily it’s now much smaller and narrower now but it was even bigger than the image below, at one point taking up most of the chart:

  Thanks

  

  Bard

  Participant

  Topics: 138

  Replies: 814

  Been thanked: 99 times
  07/23/2020 at 8:16 PM #140001
  GraHal

  What resolution is your 50 inch screen set at?

  Have the cogs not been there before today??

  

  GraHal

  Participant

  Topics: 214

  Replies: 8848

  Been thanked: 2212 times
  07/24/2020 at 11:08 AM #140025
  Bard

  It’s on the 15″ Macbook, the green boxes seemed to have a mind of their own and change size finally going back to the normal thin size they always are. Unresponsive x button, must mean internet issue? (Not that I saw any problems with other connections). I’m also wondering if this is related to the crashing platform. Some kind of data transfer glitch? I haven’t launched the templates in a while.

  Edit: Yes it seems that it is certain templates that are crashing PRT. They worked okay last time I launched them. Not sure how to fix?

  

  Bard

  Participant

  Topics: 138

  Replies: 814

  Been thanked: 99 times
  07/24/2020 at 11:21 AM #140029
  Bard

  It’s been impossible to consistently select other templates from the drop down, it launches templates I haven’t selected.

  The template I have now has no file / save / display etc window (all my templates have them, or until now did have them) so how can I change from this template to another which does have a menu?

   

  

  Bard

  Participant

  Topics: 138

  Replies: 814

  Been thanked: 99 times
  07/24/2020 at 1:03 PM #140033
  GraHal

  Do you still have the default PRT Template?

  Are you trying to use v10.3 Templates on v11?

  

  GraHal

  Participant

  Topics: 214

  Replies: 8848

  Been thanked: 2212 times
  07/24/2020 at 2:00 PM #140039
  GraHal

  Default PRT Template will be right down the bottom I reckon?

  I’ve decided to sort my Templates out and I found the default at the bottom! 🙂

  Pity we can’t export Templates else I could send you one!

   

  

  GraHal

  Participant

  Topics: 214

  Replies: 8848

  Been thanked: 2212 times
  07/24/2020 at 2:34 PM #140042
  GraHal

  Deleted about 20 Templates from long ago!

  Feel much better now and my Platform with go much faster (NOT!) with the lighter weight! 🙂

  1 user thanked author for this post.

  Bard

  

  GraHal

  Participant

  Topics: 214

  Replies: 8848

  Been thanked: 2212 times
  07/27/2020 at 6:41 PM #140236
  Bard

  I’m on v11.3 @GraHal, and I haven’t logged in since so I don’t know if the issue is resolved.  Thanks for responding though as I’ve posed questions on here lately about extracting O/H/L/C/V data from PRT in the last month and not had any solutions. I expect everyone is too busy. It’s a pity because it took me a month of sweat to build an Excel master template with O/H/L/C/V and 15 plus indicators with 8,800 rows and about 50 columns! At least it’s ready for RapidMiner now.

  

  Bard

  Participant

  Topics: 138

  Replies: 814

  Been thanked: 99 times
  07/27/2020 at 10:40 PM #140246
  GraHal

  Yeah it’s been very quiet on here lately. I’ve taken to reading the non-UK Forums!

  I think @Nicolas must be trying to fix an Issue as posts do not show up as unread on the main Forum page.

  But the above may lead folks to think there are no new posts and so they close down?

  

  GraHal

  Participant

  Topics: 214

  Replies: 8848

  Been thanked: 2212 times
  07/30/2020 at 8:13 AM #140431
  RafaelN

  Hi Bard,

  If you sent a report via your platform ( Help –> Technical Support), It could quickly be resolved I think.

  Good luck!

  

  RafaelN

  Moderator

  ProRealTime

  Topics: 14

  Replies: 217

  Been thanked: 46 times
  07/30/2020 at 9:40 PM #140522
  Bard

  How is your French and Italian coming along GraHal?
  I think there are easier ways to learn a new language? Ha ha.

  1 user thanked author for this post.

  GraHal

  

  Bard

  Participant

  Topics: 138

  Replies: 814

  Been thanked: 99 times
  07/30/2020 at 9:42 PM #140523
  Bard

  “Quickly resolved” This regrettably has not been my experience with PRT Help, I am sure they are busy with more pressing issues, but thank you for the suggestion @RafaelN.

  

  Bard

  Participant

  Topics: 138

  Replies: 814

  Been thanked: 99 times
• Author
  Posts