LoadLibrary failed with error 126

• 03/09/2018 at 4:05 PM #64918
  Jaywalker

  Hi

  I have used ProRealTime platform for the last 2 weeks demo trading with no issues at all.

  But after enabling Pro RealTime in my IG Index account in order to go live, I get this message within a few minutes every time I launch the platform:

  “LoadLibrary failed with error 126: the specified module could not be found.”

  I have tried reinstalling it numerous times as well as clearing Java cache.

   

  Any help would be hugely appreciated

   

  Thanks

  Mike

  

  Jaywalker

  Participant

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  03/09/2018 at 6:46 PM #64932
  Pierre

  Hello Mike,

  Do you get this message within the ProRealTime platform or from your computer ?

  I never saw this issue before, and a Google search points towards a graphics card issue.

  To allow us to check, can you please :
  – Start ProRealTime until you get the issue
  – Go to the Help menu, then “Technical support” > “Other” > Send
  – Send me your IG account number to support[at]prorealtime.com so that I can find your technical report. Please also indicate in your email a reference to this post.

  Regards,

  Pierre

  PS : if would also help if you have the possibility to make a screenhot of the error message and then post it here or send it to me via email to the address above.

  

  Pierre

  Moderator

  ProRealTime

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  03/12/2018 at 10:52 AM #65048
  Pierre

  OK, I’m glad to hear that updating the drivers on the graphics card solved the issue.

  

  Pierre

  Moderator

  ProRealTime

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