Loads TS’s Stopped ‘Due to an Error’

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Viewing 15 posts - 31 through 45 (of 65 total)
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  • 09/12/2023 at 10:06 AM #220844
    Paolo.B

    the oldest since February

    09/12/2023 at 10:32 AM #220846
    robertogozzi

    Early yesterday morning I closed ALL trades that had been left open after I received the STOP alert by email (on both my demo accounts, opened with IG Italy and IG Switzerland), and I still keep closing any trade that is opening, as I can’t know which strategy opened it.

    Most strategies are still running (STOP greyed because for all of them a pending stop is reported, with a yellow triangle), but phantom trades are still running (actually they run only on PRT’s servers only as I closed them with IG).

    Those reporting losses of many K’s, are actually profitable and their performance was green till yesterday night.

     

    1 user thanked author for this post.
    avatar GraHal
    09/12/2023 at 10:50 AM #220849
    PeterSt

    Bad advice : Don’t use Demo at all. Nothing works the same and by my personal guarantee systems are stopped way more often there. It is useless.

    The context is sort of : If you need Demo then you don’t trust your backtesting. Or maybe I should say “your Systems” ? 🙂

    09/12/2023 at 10:56 AM #220851
    phoentzs

    That’s exactly how it looks to me too.

    09/12/2023 at 11:48 AM #220855
    Franro

    Same problem here.

    09/12/2023 at 11:50 AM #220856
    PeterSt
    robertogozzi wrote:

    and I still keep closing any trade that is opening, as I can’t know which strategy opened it.

    But you can see what I show below ? (hover your mouse over the order label)
    The Strategey Name and Version (Date/Time) is all there.

    1 user thanked author for this post.
    avatar robertogozzi
    09/12/2023 at 11:57 AM #220859
    robertogozzi

    Until the problem is over I don’t what’s going on, so I prefer closing all of them as they open.

     

    09/12/2023 at 12:00 PM #220860
    Franro

    I do not understand how it can come new bugs over the years?

    09/12/2023 at 12:00 PM #220861
    GraHal

    Ha, yes Peter, but we haven’t all got 1300mm high screens, so for most of us the System name is unreadable as the System is covered by Stops and Targets and other Systems Order Labels etc.

    I submitted a Suggestion to PRT years ago to arrange for  System names to appear indented from the left by an amount which clears the Order Labels (instead of behind the labels) so we can then read the System name when we hover over the Order Label.

    09/12/2023 at 12:37 PM #220862
    coincatcha

    This is a scary chat. No problems here with IG in Oz, but now I’m paranoid because I’ve doubled size again last week.

    I’ve never used a demo account and only market orders.

    It’s bad enough it’s an undecided market, my systems go ballistic with high volatility. Not sure I should sleep!

    Hoping you guys get an answer pronto.

    09/12/2023 at 12:52 PM #220866
    PeterSt
    GraHal wrote:

    I submitted a Suggestion to PRT years ago to arrange for  System names to appear indented from the left by an amount which clears the Order Labels (instead of behind the labels) so we can then read the System name when we hover over the Order Label.

    All it requires is having the Z order right. When this issue (screenshot below) occurred a few weeks ago, I mentioned – in writing – for the I think 10th time how ridiculous it is that such a thing never gets solved – a thing I would repair in 10 minutes, including testing and probably including version management as well (because automated). Here we go :

    I have 7 minutes left for testing and finding that ZOrder possibly needs 1 where it now shows 0 and vise versa, plus giving this to the version managament system.

     

    Indeed, at this moment I would not be able to find from even one order label its underlaying System (Name etc.) because they will show UNDER the Order labels (of the other orders).

    09/12/2023 at 2:58 PM #220876
    Franro

    Seems fixed now 🙂

    09/13/2023 at 7:13 AM #220906
    phoentzs

    For me, the same condition is still.

    @Roberto    ?
    What can we do now?

    09/13/2023 at 8:14 AM #220910
    GraHal

    Early evening yeserday, I got 20 Systems back up and running in each of 2 Accounts and this morning all 40 are still running.

    Is above not same for you  phoentzs?

    If No … what problems are you still experiencing?

    09/13/2023 at 8:50 AM #220911
    phoentzs

    Nothing has changed for me. There are still plenty of pending orders and the systems are “stopping”. And I can’t do anything. That’s crap.

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