Mac OS Mojave

• 03/11/2019 at 8:36 PM #93392
  MacroT

  Hi,

  I just downloaded the Mojave OS for MacBook and have been having severe issues with the speed of PRT. Everything is slow even the basic operation of the application

  Has anyone experienced this issue and more importantly found a solution?

   

  Thanks

  

  MacroT

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  03/13/2019 at 11:02 AM #93522
  itziar

  Dear MacroT,

  In order to allow us to analyze your platform, please send us a technical report following these instructions:

  • As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
  • Please assure that the window concerned by this issue is open.
  • Click on “Technical support”
  • Choose the category (e.g. “Data” for a spike)
  • Select the concerned window in the drop-down menu.
  • Giving as much detail as possible, explain the issue you are having in the text box.
  • Click “Send report”

  This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

  Thanks in advance,

  Itziar

  ProRealTime

  

  itziar

  Moderator

  ProRealTime

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  03/13/2019 at 2:43 PM #93538
  MacroT

  Hi thanks for getting back to me.

  I have submitted this via IG on ticket ref  10021.

  What I have noticed is that the problem on occurs after the new US open 13:30 GMT.

   

  

  MacroT

  Participant

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