Missing Dax data on IG Platform

• 03/25/2018 at 9:07 AM #66298
  mcosta

  Hi,

   

  This mornig my ProOrder Platform is not showing the running system related to DAX; also DAX chart are unavailable from PRT.

  is anyone experiencing the same problem?

  

  mcosta

  Participant

  Topics: 6

  Replies: 12

  Been thanked: 0 times
  03/25/2018 at 9:13 AM #66299
  Andyswede

  Hi and good morning! Same for me with US Crude and S&P 500, it have happened before at weekends and fixed until Monday, I hope it will be the case this time too 🙂

  Regards, Andreas

  

  Andyswede

  Participant

  Topics: 2

  Replies: 28

  Been thanked: 6 times
  03/25/2018 at 9:55 AM #66302
  GraHal

  Yeah me too … DAX not available!

  

  GraHal

  Participant

  Topics: 211

  Replies: 8765

  Been thanked: 2179 times
  03/25/2018 at 10:41 AM #66313
  Juan Salas

  Missing the DAX 1€ in Spain too, and also in IG Switzerland.

  

  Juan Salas

  Participant

  Topics: 39

  Replies: 246

  Been thanked: 63 times
  03/25/2018 at 10:47 AM #66315
  GraHal

  I’m sure I’m missing loads and loads of  Systems in the running / not running window also … maybe it’s all the DAX Systems.

  I say I’m sure / a bit vague as I had a big clearout yesterday and exported several hundred systems from my Platform to my PC! I feel better for it too! For the first time as long as I can recall I have zero listings of Systems under development in both Demo and Live!

  Just hope all the running / not running listings return by tomorrow!? Anybody ‘lost’ running systems this morning – see attached for the screen I am talking about.

  Cheers
  GraHal

  

  GraHal

  Participant

  Topics: 211

  Replies: 8765

  Been thanked: 2179 times
  03/25/2018 at 10:55 AM #66317
  Nicolas

  Same for me. Problem also discussed in this French topic: Bug liste valeurs Indices & Commo PRT/IG V10.3 25.03.2018

  Trying to get infos.

   

  1 user thanked author for this post.

  GraHal

  

  Nicolas

  Keymaster

  Topics: 81

  Replies: 20863

  Been thanked: 4773 times
  03/25/2018 at 11:22 AM #66324
  Inertia

  Same here too. The platform is free of any trading sys…no more equity curve… A little bit scary I would say…

  I’ll go for a glass of wine to chillax… 😉

   

  

  Inertia

  Participant

  Topics: 40

  Replies: 223

  Been thanked: 52 times
  03/25/2018 at 11:48 AM #66325
  DonMasser

  Yes all my DAX templates are missing… A load of work gone, so hopeful that this is temporary!!

  

  DonMasser

  Participant

  Topics: 1

  Replies: 8

  Been thanked: 1 time
  03/25/2018 at 12:34 PM #66326
  verdi55

  Yes, all DAX charts have been set to S&P 500 in my account. I don’t save anything when I exit…

  Also, all running and stopped auto trading systems have disappeared; I suppose something needs to be re-started ?

  

  verdi55

  Participant

  Topics: 2

  Replies: 311

  Been thanked: 84 times
  03/25/2018 at 2:12 PM #66331
  Vonasi

  You’d have to guess that it is weekend maintenance and hopefully everything will be back to normal before the markets open. Either that or something is broken and we have to hope that there is a backup!

  

  Vonasi

  Moderator

  Topics: 192

  Replies: 5088

  Been thanked: 1811 times
  03/25/2018 at 3:07 PM #66336
  Eric

  maybe it has something with the change of time (daylight saving) i remember once before it was some problem?

  have anyone tried to contact helpdesk?

  https://twitter.com/IGClientHelp/status/977196640946843649

   

   

   

  

  Eric

  Participant

  Topics: 18

  Replies: 441

  Been thanked: 84 times
  03/25/2018 at 5:28 PM #66360
  DonMasser

  I’m staggered by how calmly everyone is taking this. I have been on with IG and they dont know where the DAX has gone, its not appearing in ProRealtime FINDER.

  Are there just not many people trading the DAX indices, no automated trading engines etc. I thought there was 7 day support from ProRealtime?

  1 user thanked author for this post.

  GraHal

  

  DonMasser

  Participant

  Topics: 1

  Replies: 8

  Been thanked: 1 time
  03/25/2018 at 5:40 PM #66364
  Inertia

  Pressure is gradualy rising up as the end of this day is showing up and yet no information received nor any action plan offered … !?

  I do guess that a bunch of people may be currently working on this issue.

   

  

  Inertia

  Participant

  Topics: 40

  Replies: 223

  Been thanked: 52 times
  03/25/2018 at 6:06 PM #66369
  mr blue

  All 1 Euro Contracts are missing so far.

   

  And to make it even worse, the running systems based on 1E contracts have been removed from the pro auto trading window!

   

  fcuk

  

  mr blue

  Participant

  Topics: 10

  Replies: 77

  Been thanked: 14 times
  03/25/2018 at 6:07 PM #66370
  GraHal

  DonMasser wrote:

  I’m staggered by how calmly everyone is taking this

  We’re not calm, we are shi***ng ourselves, but at this stage we are ostriches, burying our heads hoping the dust will blow over and all will be restored!?

  I can’t believe PRT haven’t made an announcement on Platform Support Forum?

  

  GraHal

  Participant

  Topics: 211

  Replies: 8765

  Been thanked: 2179 times
• Author
  Posts